Senior Manager - Strategy and Transformation

MTN Nigeria

MTN is entering a new phase in its lifecycle in which commercial excellence, customer experience, disciplined execution and technologies such as AI are increasingly important to sustainable success. Competitive intensity, technological disruption and changing customer expectations heighten the need to connect strategy formulation directly to execution and measurable outcomes. Under Ambition 2030, MTN’s strategy is built around Connectivity, Fintech and Digital Infrastructure, supported by cross-platform priorities that include leading customer experience, leveraging AI for growth and creating shared value.

The Senior Manager: Strategy & Transformation must operate effectively in the context of:

• A rapidly changing ICT, digital, fintech and infrastructure environment.
• Increasing competitive intensity and continued disruption from new technologies and business models.
• The geopolitical, geoeconomic and regulatory complexities affecting MTN’s African footprint.
• The need to translate Group strategic priorities into clear business, function and OpCo plans.
• Management of executive, Board and shareholder expectations.
• Delivery of strategic initiatives across organisational, functional and geographic boundaries.
• Achievement of growth, customer-experience, efficiency and shared-value outcomes.
• The integration of strategic initiatives into business plans, budgets, performance frameworks and management routines.
• Establishment of effective governance, decision rights, escalation paths and accountabilities.
• The changing role of people, processes and operating models in a human-digital AI environment, including reskilling, role redesign and appropriate controls. The role must balance strategic insight with practical execution and demonstrate the ability to move between long-term enterprise thinking and detailed delivery management.

Lead with Care Can-do with Integrity Collaborate with Agility Serve with Respect Act with Inclusion

Responsibilities

• Strategy Development and Planning

• Support the formulation, review and refinement of MTN Group’s corporate strategy.

• Provide meaningful insights, strategic analysis, benchmarks and recommendations to inform the Group’s strategic direction.

• Analyse long-term global, regional, industry, customer, competitor and technology trends and assess their implications for MTN.

• Coordinate the Group strategic planning process, including planning timelines, strategic content, stakeholder inputs and governance requirements.

• Apply strategic foresight and scenario analysis to evaluate alternative futures, risks, opportunities and strategic responses.

• Support the development of Group strategic roadmaps, business plans and medium- to long-term priorities.

• Assess opportunities relating to new products, services, platforms, ecosystems, partnerships, diversification and market expansion.

• Provide competitive intelligence to support strategic choices and help MTN maintain a sustainable competitive position.

• Support the definition of MTN’s desired future state, portfolio choices and strategic positioning.

• Facilitate strategic dialogue across Group functions, business units and OpCos to promote an integrated enterprise-wide view.

• Test the strategic and commercial logic of major proposals, including expected value, feasibility, risk and alignment with Group priorities.

• Support the Executive in developing strategic alternatives and recommendations for consideration by Group Exco and other governance forums.

• Strategy Translation and Transformation Delivery

• Translate approved strategic priorities into clearly defined strategic and transformation initiatives.

• Develop initiative charters, scope, objectives, outcomes, milestones, deliverables, resource requirements and measures of success.

• Lead selected Group-wide strategic and transformation workstreams from inception through implementation and handover.

• Develop practical delivery plans in consultation with business owners, functional leaders, subject-matter experts and implementation teams.

• Secure stakeholder alignment and commitment to the scope, delivery approach, funding, resources and intended outcomes.

• Lead cross-functional and cross-market teams, including internal resources, external advisers and specialist partners.

• Ensure that strategic initiatives are integrated into relevant business plans, budgets and performance frameworks.

• Coordinate with accountable business owners to support effective handover, adoption and operational sustainability.

• Support organisational change, communication and capability-building activities required to embed strategic initiatives.

• Identify barriers to execution and work with stakeholders to simplify processes, accelerate decisions and resolve delivery constraints.

• Maintain clear accountability for outcomes while ensuring that ownership transfers appropriately to the relevant business or functional area.

• Programme and Project Management

• Establish fit-for-purpose governance for assigned strategic and transformation initiatives.

• Create and maintain integrated delivery plans, critical paths, milestones and decision calendars.

• Manage project status meetings and ensure timely decisions, actions and follow-through.

• Monitor delivery against agreed scope, schedule, budget and outcome measures.

• Identify and manage risks, issues, assumptions and dependencies that could affect delivery.

• Develop and monitor mitigation and recovery actions where initiatives are at risk.

• Escalate matters that may have a material impact on business outcomes, customers, employees, timing, cost or scope.

• Support the allocation and coordination of resources across internal teams, business units, OpCos, consultants and contractors.

• Maintain appropriate project documentation and decision records.

• Manage assigned programme and initiative budgets in line with business objectives and delegated authority.

• Ensure adherence to applicable MTN governance, financial, procurement, risk and compliance requirements.

• Performance Monitoring and Benefits Realisation

• Define clear outcome measures and KPIs for strategic and transformation initiatives.

• Establish baselines, targets and measurement approaches in partnership with business owners and Finance.

• Track implementation progress and assess whether initiatives are delivering their intended strategic and financial outcomes.

• Monitor strategic benefits during implementation and after handover, where required.

• Identify gaps between the expected and realised benefits and recommend corrective action.

• Review performance against agreed KPIs and establish continuous-improvement plans.

• Maintain strategy and transformation dashboards that provide an integrated view of priorities, delivery progress, risks and outcomes.

• Ensure that performance information is accurate, decision-useful and provided to relevant governance forums on time.

• Support periodic reassessment of strategic drivers, assumptions and initiative priorities.

• Emerging Technology and Data-Enabled Strategy

• Assess the strategic implications of AI, automation, autonomous systems and other emerging technologies for MTN’s businesses, operating model and competitive position.

• Identify AI-enabled opportunities that could support growth, customer experience, operational efficiency, innovation or improved decision-making.

• Incorporate relevant AI and technology developments into strategic foresight, scenario planning and competitive analysis.

• Use approved AI-enabled research, analytical and productivity tools to strengthen the quality and speed of strategic analysis and transformation delivery.

• Apply AI-enabled tools, where appropriate, to support synthesis, scenario analysis, programme monitoring, risk identification and management reporting.

• Work with relevant technology, data, risk and business stakeholders to assess potential AI opportunities and their strategic relevance.

• Promote responsible use of AI in accordance with MTN policies, data-confidentiality requirements, governance standards and appropriate human oversight.

• Maintain an informed understanding of developments in AI, digital platforms, fintech, data infrastructure and adjacent ecosystems relevant to MTN’s strategy.

• Governance, Executive Support and Escalations

• Prepare high-quality strategy and transformation materials for Group Exco, Board and other senior governance forums.

• Ensure that submissions clearly articulate the strategic issue, available evidence, alternatives, risks, recommendations and decisions required.

• Support the Executive in proposing strategic alternatives and transformation priorities.

• Support reviews of