About this role
Job Title: Senior Manager - Strategy, Administration & Customer Experience Location: Abuja (FCT) Employment Type: Full-time
Job Description The person would essentially have three pillars:
Strategy & Performance:
- Lead OKR implementation across Intersect.
- Work with departments to develop meaningful Key Results.
- Track organisational performance.
- Coordinate strategic planning.
- Prepare management/Directors' reports.
- Follow up on strategic commitments.
- Identify gaps between plans and actual execution.
Administration:
- Oversee central administrative systems and standards.
- Develop and maintain administrative procedures.
- Improve filing and documentation systems.
- Coordinate administrative workflows.
- Ensure management actions are followed through.
- Support leadership with highly organised coordination.
- Ensure important tasks, deadlines and commitments do not fall through the cracks.
- Support the administrative needs of the UK clinic.
- Build systems that make the organisation more organised rather than simply adding more administrative work.
Customer Experience:
- Establish customer-service standards across the consortium.
- Monitor client/patient/customer experience.
- Review complaints, feedback and recurring service failures.
- Identify where clients are being lost because of poor communication or follow-up.
- Develop customer-service SOPs.
- Coordinate customer-service training.
- Monitor response and resolution times.
- Work with relevant departments to resolve recurring customer issues.
- Develop customer feedback mechanisms.
- Produce customer-experience reports for management.
Salary
N600,000 - N700,000 monthly.
Application Closing Date
1st November, 2026.