Senior Manager, Service Orchestration
About this role
Job title: Senior Manager, Service Orchestration
About the Role You will join Deloitte Technology's enterprise service operations as a Senior Manager, Service Orchestration — a pivotal role that connects global support organizations to drive efficiency, automation, and scalable service delivery at scale.
What You'll Do
- Establish and lead the enterprise Service Orchestration capability, creating a unified intake and engagement model across DT Global, Core, GCC, and EOX/CXO organizations.
- Own end-to-end orchestration of tickets and service requests spanning multiple support teams, ensuring efficient triage, routing, and resolution while eliminating organizational silos.
- Define and govern enterprise escalation frameworks, acting as the escalation authority for high-impact incidents and cross-organizational service disruptions.
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