About this role
Job title: Senior Manager Service
About the Role Senior Manager Service leads the hardware service team to understand customer needs, deliver hardware support and implementation, and align with BUs to exceed customer expectations. You will drive strategic planning and growth initiatives to enable scalable service delivery in line with ASM's corporate strategy.
What You'll Do
- Lead the hardware service team: set targets, manage performance, and partner with local and global management to achieve targets.
- Assess current and future customer needs, build long-term relationships and solutions.
- Drive continuous improvement of customer experience through process and tool development.
- Lead new product installations and subsequent process development.
- Oversee new site start-up, planning, and risk assessment to ensure readiness and customer satisfaction.
- Define project scope and resource planning with BU; escalate resource gaps.
- Collaborate with CS, EE, Sales, and BU as one team to ensure successful site operations and service.
What We're Looking For
- Bachelor’s degree or above.
- At least 5 years of experience as a people manager in semiconductor companies.
- Solid technical knowledge and business perspective in the semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
- Strong experience supporting complex instrumentation, applications and informatics.
- Proven team management skills and experience.
- Good command of English (written and spoken).