About this role
Senior Manager, SAM Remediation & Operations
Requisition ID: 260767
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The SAM Senior Manager provides strategic and operational leadership for SAM execution, ensuring discovery, remediation, lifecycle management, and operational processes deliver measurable risk reduction and compliance outcomes.
Is this role right for you? In this role, you will:
- Own and oversee the end‑to‑end SAM remediation and issue‑management delivery model, including discovery‑related issues, data quality remediation, prohibited software management, and operational tracking to closure
- Ensure effective remediation of discovery, data quality, and compliance risks
- Maintain a strong enterprise audit and compliance posture
- Partner with SAM teams, Other IT, Security, and Business stakeholders to drive outcomes
- Report on operational performance, risk reduction, and continuous improvement
- Leading remediation, operations, and lifecycle management teams
- Acting as escalation point for audits, operational risks, and stakeholder issues
- Overseeing prohibited software management and remediation outcomes
- Driving process, tooling, and capability improvements
- Coaching and developing SAM team members
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- 8+ years of progressive experience in Software Asset Management, IT Asset Management, or related technology operations roles
- Demonstrated leadership experience managing operational, remediation, or compliance‑focused teams in a complex enterprise environment
- Proven experience leading SAM or other tech remediation activities, including:o Discovery and data quality issue resolutiono Non compliance technology remediationo Audit and risk response support
- Strong understanding of SAM operating models, with clear separation between:o Remediation and operational executiono License reconciliation, entitlement management, and request intake (owned by other functions)
- Hands‑on experience working with enterprise SAM platforms (e.g., ServiceNow SAM Pro or equivalent) to support operational issue tracking and remediation
- Strong