Senior Manager, Renewals for the Americas

Senior Manager, Renewals for the Americas

United States

Customer Success

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

About this role:

As Senior Manager, Renewals for the Americas, you'll lead a team of Renewals professionals driving high retention rates and recurring revenue growth across Coursera's Enterprise inside sales function. Reporting to the Vice President of Global Renewals, you'll serve as both an operational and people leader, sitting at the intersection of leadership, strategy, and execution. You'll work in close alignment with our Chief Revenue Officer's Go-To-Market strategy while scaling cross-functional partnerships with Sales, Customer Success, Legal, Deal Desk, and Sales Enablement. This pivotal role will challenge you to lead your team through dynamic growth and change while delivering predictable, sustainable revenue outcomes.

About your skills:

Sales Management

Direct experience managing quota-carrying sales teams and driving revenue targets in renewals function.

Leadership and Management

Essential for guiding team through change, fostering culture, and aligning cross-functional stakeholders.

People Development

Drive career pathing, mentorship, and continuous learning culture for team performance and retention.

What you'll be doing:

• Lead, coach, and inspire a high-performing team of Renewals professionals through active coaching, 1:1 mentorship, career pathing, and performance management. Foster a culture of continuous learning, accountability, and operational excellence while championing change management initiatives and guiding the team through evolving business models, GTM integrations, and process enhancements.
• Own the renewal execution strategy across your assigned region or segment, ensuring consistent target attainment and customer retention metrics including GRR and NRR. Partner directly with Field Sales Leadership, Customer Success, and Account Executives to build alignment on strategic accounts, risk mitigation, and expansion opportunities while driving forecast accuracy and pipeline visibility for senior leadership reporting.
• Build strong collaborative relationships across Deal Desk and Legal to streamline contract structures, redlines, and commercial terms for shorter deal cycles. Coordinate with Customer Success and Professional Services to proactively identify churn risk and align on value realization strategies. Partner with Sales Enablement and People Partners to drive continuous onboarding improvement, skill development, and team engagement initiatives.

Qualifications

• Experience with 3+ years of direct people management in SaaS or B2B software renewals, account management, or inside sales, with a proven track record of managing and developing high-performing, quota-carrying teams.
• Background in SaaS recurring revenue models, subscription dynamics, and Go-To-Market strategy. Demonstrated history of operating effectively in fast-paced, high-growth, or changing organizational environments.
• Demonstrated ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership. Experience with high empathy, high accountability leadership and a genuine commitment to people management, coaching, and team enablement.

Compensation

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity.

This is a hybrid role in Udemy's Denver office.

The compensation range for this role in Denver is $132,600-$166,000.

Posting Date: October 19, 2028 Application Window: We anticipate the application window will be open until November 19, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.