About this role
Please make sure to apply with your Coupang e-mail address.
Senior Manager, Program Management
What You Will Do
-
Manage the end-to-end product onboarding process for the Jiku (international products) line of business in Taiwan.
-
Ensure quality of catalog onboarding (images, content, titles, translations).
-
Manage SLAs and operational metrics.
-
Work with multiple stakeholders: Jiku business team, Jiku product team, catalog product team, and compliance stakeholders (e.g., PCO team).
-
Oversee AI-assisted translation quality and prevent escalations.
-
Identify problems and fix them proactively.
Basic Qualifications
-
People leadership and team management.
-
Operational process management.
-
Stakeholder management across cross-functional teams.
-
Understanding of catalog onboarding (content, images, titles, translation workflows).
-
Ability to manage and collaborate with technology/product teams (though not required to be deeply technical).
Preferred Qualifications
-
Experience with international product onboarding.
-
Familiarity with compliance requirements for international/cross-border products.
-
Experience managing AI-assisted workflows or translation quality.
Recruitment Process
-
Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
-
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
-
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.