About this role
Job title: Senior Manager, Portfolio Analytics & Insights
About the Role The Senior Manager, Portfolio Analytics & Insights leads the day-to-day delivery of high-quality portfolio risk monitoring and analytics for the Unsecured Lending portfolio (Credit Cards, Unsecured Lines of Credit, and Overdraft Protection). The role supports the Director, Portfolio Analytics & Insights and informs senior leadership discussions, governance forums, and strategic decision-making across the unsecured credit lifecycle. This is a hands-on, technical leadership role that combines advanced analytics execution with cross-functional leadership and executive storytelling.
What You'll Do
- Portfolio Performance Monitoring & Analytics
- Design, build, and maintain monitoring Power BI dashboards or scorecards covering portfolio performance, early warning indicators, credit quality, losses, PCL, vintages, and key risk drivers to enable effective senior oversight of portfolio performance
- Monitor portfolio performance across acquisition channels and programs to investigate variances, emerging risks, and trend shifts that may impact portfolio health
- Perform data manipulation and analysis using SQL, SAS, Power BI, Excel, and/or Python to build metrics and perform ad-hoc executive requests
- Insights & Data Storytelling
- Produce clear and actionable analytics insights for the Unsecured Lending portfolio team, senior leaders, regulators, and business partners to support both day-to-day and strategic decision making
- Partner closely with the Director to prepare executive-ready decks and packages, clearly articulating risk drivers and actionable recommendations
- Execute on ad-hoc analytical requests and prioritize them effectively based on urgency and value in support of multiple initiatives
- Process Improvement & Team Development
- Improve monitoring processes by driving automation, standardization, and better use of tools such as SAS/SQL and visualization platforms to increase efficiency, consistency, and scalability
- Coach and develop junior team members to build technical capability in Power BI, SQL, and portfolio analytics within the team
- Foster a collaborative, inclusive, and high-performance team environment aligned with GRM values
- Business Partnership & Stakeholder Support
- Support business line initiatives (new products, program changes, channel expansion, policy changes) with hands-on analytics, risk assessments, and subject matter expertise on an ad-hoc basis as needed
- Maintain strong partnerships with stakeholders across Product, Operations, Collections, Technology, Finance, and Governance teams
What We're Looking For
- Strong experience in portfolio analytics and risk monitoring
- Hands-on, technical leader with experience delivering dashboards (Power BI) and data manipulation (SQL, SAS, Python)
- Excellent data storytelling and ability to present to senior leaders and regulators
- Ability to coach and develop junior team members
- Strong collaboration and stakeholder management across Product, Operations, Collections, Technology, Finance, and Governance
- Experience with unsecured lending domain is a plus
Compensation & Benefits
- Not disclosed in the posting