Senior Manager, Operational Excellence

Senior Manager, Operational Excellence

Responsibilities

• Leads enterprise operational improvement from problem definition through sustained execution. Provides objective assessment, root-cause analysis, governance, operating-model design, cross-functional alignment, implementation support, and effectiveness measurement to ensure complex initiatives deliver measurable operational value.
• Enterprise problem solving: Leads cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement.
• Operational assessment and risk: Identifies root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce, compliance, CX, and performance.
• Governance and operating model design: Builds scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths.
• Implementation and effectiveness: Translates findings into actions, owners, checkpoints, adoption measures, and outcome tracking; supports sustainable BAU handoff.
• Executive decision support: Partners with senior leaders to pressure-test assumptions, develop business cases, synthesize complex information, and convert ambiguity into executable plans.
• Transformation and capability enablement: Evaluates readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx analytical and problem-solving capability.
• Client Sentiment: Provides independent support and feedback to Clients on Business challenges to deliver a Conduent Consultancy proposition

Requirements

• Graduate Diploma, Bachelor' s Degree, Post Graduate Diploma, or Professional Degree in any field

• Proven experience as a Manager, Operational Excellence or similar role

• Excellent analytical and problem-solving skills

• Ability to manage and lead cross-functional teams

• Strong project management skills

• Excellent verbal and written communication skills

• Relevant certifications such as Lean Six Sigma, Project Management Certification is a plus

• Lean Six Sigma Black Belt certification is preferred

• About the Team

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

• Job Info

• Job Identification

• 26600

• Job Category

• Delivery Management

• Posting Date

• 10/28/2026, 09:46 PM

• Locations

• Two Ecom Center Building, Palm Coast Ave., Mall of Asia Complex, Pasay City, National Capital Region, 1300, PH

• (Remote)