About this role
The Impact You’ll Have
Product Strategy & Roadmap
- Define and maintain the product vision, strategy, and prioritized roadmap for internal business applications (e.g., ERP, CRM, HRIS) and enterprise systems.
- Partner with business owners to understand functional requirements, pain points, and technology investment priorities.
- Act as the business owner proxy for internal BT systems — managing backlogs of features, defects, and enhancements.
- Define and track product metrics in partnership with relevant stakeholders and conduct ongoing analysis to measure performance, usage, and business value realization of deployed systems.
Demand Management
- Design and lead the Plan and Commit process with business stakeholders for all BT technology requests.
- Define criteria for prioritizing BT projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact.
- Publish and maintain a visible backlog providing stakeholders transparency into queue status, estimated effort, and delivery timelines.
- Forecast and allocate BT resources (personnel, budget) across the prioritized portfolio of projects and operational enhancements.
- Partner with BT Strategy & Operations to establish product governance mechanisms including Steering Committees.
Organizational Change Management (OCM)
- Define and maintain a standardized Organizational Change Management (OCM) playbook and governance for all Business Technology (BT)-led initiatives.
- Lead change management strategy, stakeholder analysis, and impact assessments for all major system implementations and upgrades in partnership with relevant stakeholders.
- Establish and track system adoption metrics, stabilization plans, and 'lessons learned' processes to ensure business value realization post-deployment.
IT Product Delivery
- Oversee QA and UAT processes to ensure systems meet business requirements before deployment.
- Participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria.
- Own and maintain the BT release calendar, coordinating deplo