About this role
Senior Manager, ITSM Audit
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Manager – ITSM Audit & Regulatory Deliverables is accountable for end to end delivery of audit, regulatory, and self-identified issues across IT Service Management (ITSM) domains, including Incident, Problem, Change, Configuration (CMDB), Release, and IT Asset Management (ITAM). This role exists to stabilize, accelerate, and de risk ITSM audit outcomes by providing strong program governance, disciplined execution, and a single point of ownership for complex, multi issue delivery spanning Internal & External Audit. The Program Manager will operate in a high volume, high scrutiny audit environment characterized by multiple concurrent high and medium risk findings, tight and shifting regulatory deadlines, frequent audit rejections and resubmissions and heavy dependency on evidence quality, scenario testing, and operational effectiveness
Is this role right for you? In this role, you will:
- Own the integrated ITSM audit delivery portfolio, covering Incident, Problem, Change, CMDB, Release, and ITAM findings.
- Manage issues from Management Action Plan (MAP) creation through evidence submission, IQA/IA validation, and final closure.
- Maintain a clean, audit defensible view of issue status, dependencies, risks, extensions, and approvals.
- Partner with the key stakeholder to translate audit findings into clear execution plans, including interim milestones, evidence requirements, and review cycles.
- Proactively manage high risk and US Nexus issues requiring IQA review and multi line validation.
- Partner with key stakeholders to drive timely remediation of rejected or extended items, ensuring audit feedback is fully addressed and rework is minimized.
- Enable coordination between ITSM, ITAM teams, Audit, Risk, external advisors, and senior leaders.
- Prepare and deliver exec ready status reporting, highlighting risk posture, overdue items, rejected packages, and decisions required.
- Run structured governance forums (war rooms, checkpoints, walkthroughs) for at risk or overdue audits.
- Ensure audit submissions demonstrate both design effectiveness a