Senior Manager, IT Testing

Senior Manager, IT Testing

Key Responsibilities

• General Profile

• Provides leadership to managers and senior professional QA staff.

• Adapts and executes functional or departmental business plans.

• Makes decisions based on resource availability and functional goals.

• Strong Functional Knowledge

• Requires a comprehensive understanding and demonstration of QA and software engineering process

• Applies in-depth knowledge of own area and business expertise.

• Impacts results of a business unit, major operational segment, or companywide subfunction.

• Guided by functional business plans.

• First level of leadership

• Manages multiple related teams, sets priorities, and allocates resources.

• Proactively manages resources to meet project/program goals

• Strong Team Player

• Strong People Management Skills

• Lead client projects independently & should be able to handle multiple clients/projects/programs

• Should be able to Coach & mentor team leads and members

• Problem Solving

• Identifies and resolves complex technical, operational, and delivery problems.

• Interpersonal Skills & Communication

• Uses clear communication skills to influence others, including senior leadership.

• Manage Offshore/Onshore Interaction and Stakeholder Communication

• Escalation Management

• Ensures proper communication with the test team and other project stakeholders.

• Delivery

• Strong understanding of Domain/Business, (HCS/HRS)

• Understands project/release scope, complex business needs and translates them into testing strategy

• Develops a high-level system testing approach with the stakeholders.

• Proficient with Industry standard testing methodologies ( Waterfall, Iterative, Hybrid, Agile, etc..)

• Create detailed report of findings and recommendations after testing is complete and present to stakeholders

• Stay up to date in current tools(Automation, AI), techniques to incorporate into testing practices and drive adoption in the team

• Knowledge-share with team on techniques and results to continuously improve the service offering and mentor junior members of the team in techniques and best practices

• Manage transitions (Ongoing vis-à-vis Implementations vis-à-vis Leveraged Shared Services)

• Manages resources and work allocation projects.

• Lessons Learned Documentation and Implement learning for future

• Ensures quality and timeliness of test deliverables.

• Coordinates with stakeholders to obtain sign-off for agreed to test phase deliverables.

• Manages risk identification and risk analysis sessions and uses the results for test estimation, planning, and control.

• Assesses and reports test status and metrics to project stakeholders.

• Identifies skills and resource gaps in their test team and sources adequate resources.

• Proactively initiates/contributes in test process continuous improvement initiatives.

• Maintains and agrees on entry/exit criteria for phases of test as per master test plan.

• Collaborates with GTS stakeholders and vendors to continually improve infrastructure, processes, and systems.

• Identifies tools (test automaton/test management/AI) to improve test efficacy and efficiency.

• Liases with stakeholders for readiness and availability of test environments.

• Manages hiring, performance appraisals, and pay reviews

• Complies with all policies and standards.

• Eligibility Requirement

• Strong understanding of HCS (HW/DB) Domain & Applications

• Minimum 12 years’ of experience

• Either Engineering or technical graduates

• Strong analytical and communication knowledge

• Strong knowledge in MS Office, SQL

• About the Team

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.