Senior Manager, IT Ops

Job title: Senior Manager, IT Ops

About the Role Senior Manager, IT Ops will lead the local IT team for KNXV/KASW in Phoenix and ensure the technology infrastructure supports the station's mission and community service. This role combines strategic leadership with hands-on management of broadcast and business technology in a dynamic media environment.

What You'll Do

• Manage desktop support functions
• Plan, direct development, installation, and maintenance of computer application programs and computer software programs and systems
• Ensure staff provides effective levels of support and guidance to employees regarding the use of systems and technologies available on network
• Manage desktop support for local users to include workstations, laptops, printers, and copiers
• Manage cell phone support for local users
• Install, configure, and maintain the organization's LAN server and workstations
• Maintain security of LANs
• Notify appropriate management when users or organization are negatively impacted by network issues
• Install and configure related telecommunications network hardware, software and peripherals including routers, switches, call managers, ACD systems, and other Ethernet and fiber optic networking and telecommunications equipment
• Actively monitor network, voice, and video equipment ensuring prompt response to alarms
• Perform mid level troubleshooting, diagnosis and repair/fixes for LAN related hardware and software
• Maintain security of voice, data, and video systems
• Notify appropriate management when users or organization are negatively impacted by voice, data, or video systems issues
• Work with multiple hardware and software platforms
• Participate in testing disaster recovery plan
• Ensure inventories of Scripps systems assets, hardware, and software are current and accurate
• Ensure IT Security compliance to include personal computer and server passwords, anti-virus, software patches, and other security upgrades are maintained
• Research and evaluate new technologies, make recommendations as required
• Document Division IT operations policies and procedures. Participate in and comply with audits such as SOX and PCI
• Ensure change management procedures are followed
• Provide project management for the implementation, installation, and operation of local networks and systems
• Coordinate activities with local business units, Division IT staff, vendor support staff as needed
• Ensure timely response time to technology requests and issues
• Keep current with technology development, trends, and regulations to ensure effectiveness and compliance
• Make recommendations for IT security and operating policies
• Ensure backup and recovery procedures are in place and followed on daily/appropriate basis