Senior Manager, IT Enterprise Applications, Digital Workplace

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf

The Senior Manager, IT Enterprise Applications, Digital Workplace is responsible for how technology works and feels for Jamf employees. This leader connects enterprise systems into a cohesive, scalable foundation that supports productivity and cross-team collaboration. You will own the roadmap, architecture, lifecycle management, and day-to-day operations of Jamf's Service & Knowledge Management and Employee Experience platforms (currently ServiceNow and Atlassian), with the opportunity to take on additional digital workplace platforms over time. You will build and develop a team of platform administrators, developers, and technical architects, and partner with the Senior Director of Enterprise Applications on long-term platform strategy while holding decision-making authority over execution, vendor relationships, and cross-domain escalations.

What you can expect to do in this role:

• Owns the technical roadmap, governance model, and architecture for Service & Knowledge Management and Employee Experience platforms (e.g., ServiceNow, Atlassian), reducing friction and modernizing how employees get work done

• Leads, coaches, and develops a team of platform administrators, developers, and technical architects, including performance management, staffing, and career growth, in alignment with Enterprise Applications goals

• Directs platform delivery, including planning, prioritizing, and releasing new functionality and enhancements across managed systems

• Leads platform governance and steering committees, aligning stakeholders across departments on priorities, changes, and roadmap decisions

• Serves as the technical escalation point for critical service disruptions, resolving cross-domain, vendor, and competing stakeholder issues, and escalating to the Senior Director when an issue carries significant business or budget impact

• Manages vendor relationships, licensing, contracts, and budget for managed domains, tracking utilization, forecasting spend, and communicating ROI to optimize cost and prevent SaaS sprawl

• Partners with IT, Security, and business stakeholders to architect and govern integrations and automated workflows across platforms and workplace systems (e.g., IDP, HRIS, collaboration tooling, AI tooling), and advises departments on platform capabilities for new systems and major process changes

• Leads evaluation and rollout of AI-powered platform capabilities (e.g., ServiceNow Now Assist, Atlassian Rovo, Microsoft Copilot), and uses AI tools to automate manual work and improve team efficiency

What we are looking for:

• 8+ years of experience delivering and managing enterprise applications and collaboration platforms in a complex, cross-functional IT environment (required)

• 5+ years of experience coordinating work across internal teams and external vendors, including managing SaaS budgets, contracts, and license negotiations with a focus on cost optimization and sprawl prevention (required)

• 3+ years in a formal people-management role, including hiring, performance management, and team development (required)

• Deep platform architecture experience, with hands-on configuration and administration background, in ServiceNow (e.g., ITSM, ITOM, ESM) or Atlassian (e.g., Jira Software, Jira Service Management, Confluence) (required)

• Effective executive communication and stakeholder management skills across technical and business audiences (required)

• Experience architecting and governing complex enterprise IT platforms across more than one vendor ecosystem, with the ability to anticipate how a change in one system affects others (preferred)

• Experience building integrations and automated workflows between enterprise platforms using REST/SOAP APIs and identity providers (Okta/Azure AD) (preferred)

• Hands-on experience using AI tools to improve your own work and your team's efficiency, and evaluating AI-enabled platform features (preferred)

Education and Certifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (preferred); a combination of relevant education and experience will be considered

• Relevant ServiceNow or Atlassian certification, such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS), or Atlassian Certified Jira Administrator (preferred)

What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.