Senior Manager, Fulfillment & Logistics Operations

Ford Motor Company

At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time

Work Type: Hybrid

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid.

Why Ford Energy?

At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands.

In this position...

The Senior Manager, Fulfillment & Logistics Operations is a senior leadership role accountable for the end-to-end fulfillment, logistics, and parts supply performance of the Project Operations & Performance value stream. This leader sets the direction for inventory and supply planning, parts replenishment, warehousing, distribution, and outbound product shipping, and owns the service, cost, and working capital outcomes of the network. The role also delivers the digital capabilities that give customers real-time visibility into parts inventory, order status, and shipment information, making fulfillment a differentiator in the customer experience. Partnering with Product Creation & Industrialization, Finance, Sales, and Procurement, this leader combines deep supply chain and logistics expertise with change leadership and the ability to build high-performing teams, delivering measurable business impact. [Scope: add annual logistics and inventory spend, number of facilities and 3PL partners, and team size.]

What you'll do...

1. Strategy & Transformation

• Own the fulfillment and logistics strategy across the Project Operations & Performance value stream, aligned with growth and customer experience goals.
• Lead transformation from concept to measurable results, including integration with Product Creation & Industrialization.
• Champion the Voice of Customer, resolve issues quickly, and incorporate insights into product, service, and fulfillment improvements.

2. Parts Supply, Inventory & Warehousing

• Lead end-to-end spare parts planning, inventory, and distribution, balancing availability, cost-to-serve, and working capital.
• Optimize inventory through segment-specific safety stock and reorder strategies, procurement controls, and clearance of slow-moving stock.
• Hold warehouse partners accountable for inventory accuracy, productivity, and safety.
• Partner with Finance to improve inventory velocity and the cash conversion cycle.

3. Outbound Logistics & Delivery

• Own delivery performance from factory release to customer or site, establishing service targets and driving perfect-order execution.
• Manage carrier, freight forwarder, and 3PL relationships, including contracts, rates, capacity, mode selection, and performance reviews.
• Ensure battery energy storage shipments meet hazardous materials and oversize/overweight transport requirements, including DOT, packaging, labeling, documentation, and permits.
• Coordinate production, shipping, installation, and site readiness across Sales, Manufacturing, Customer Project Teams, and Finance; resolve delays, damage claims, and exceptions.
• Reduce freight costs and lead times through route optimization, load consolidation, and standardized, system-integrated workflows.

4. Digital Capabilities & Customer Visibility

• Deliver customer self-service access to parts availability, consumption, order status, shipment tracking, and estimated delivery.
• Partner with IT, Product, and Sales to connect ERP, planning, warehouse, and carrier data through customer portals and API/EDI integrations.
• Provide proactive alerts for delays, backorders, and delivery changes; measure adoption, satisfaction, and reductions in order-status inquiries.
• Replace manual processes with automated workflows using SAP, advanced planning systems, and integrated data.

5. Supplier & Production Alignment

• Partner with Procurement to monitor Tier 1 and Tier 2 supplier performance and mitigate material risks before they disrupt production.
• Align factory priorities with high-value customer orders and strategic inventory needs.

6. Leadership, Performance & Continuous Improvement

• Build and develop a high-performing fulfillment, logistics, and supply chain team.
• Present performance, risks, and investment cases to senior leadership and align cross-functional stakeholders.
• Own KPIs such as OTIF, forecast accuracy, inventory turns, backorders, fill rate, lead time, and cost-to-serve; quantify the financial and operational impact of improvements.
• Improve service and field performance through shorter repair cycles, higher first-time-fix rates, and greater product reliability.
• Lead change adoption and apply Lean and Six Sigma methods to eliminate waste and reduce fulfillment lead times.

You'll have...

• Bachelor's degree in Engineering, Supply Chain Management, Operations, Business Administration, or at least 10 years' of experience in a related field
• 8+ years of progressive experience in aftermarket operations, service supply chain, fulfillment, or logistics, including leading managers and multi-functional teams.
• Proven record of leading large-scale operational or digital transformation initiatives across multi-functional teams.
• Deep expertise in spare parts planning, inventory management, warehousing, distribution, and outbound logistics.
• Financial acumen, including budget ownership and working capital management.
• Executive-level communication and influencing skills, with the ability to partner with and present to stakeholders at all levels.
• Must be able to travel 50% as needed

Even better, you'll have...

• Master's Degree in Supply Chain Management, Engineering, Business Administration, or APICS CPIM certification is a plus.
• Experience in the automotive or heavy equipment aftermarket/service industry.
• Experience delivering customer-facing digital capabilities, such as portals, order and shipment visibility tools, or API/EDI integrations.
• Experience in transportation, outbound logistics, or freight management, including hazardous materials or oversize/overweight shipping.
• Knowledge of project management methodologies (e.g., Agile).
• Experience working with Salesforce and/or SAP S4 HANA.
• Experience in high-mix, global manufacturing or consumer/industrial industries.

Additional Information:

Work

Location

Dearborn or Kentucky (United States), but the company is willing to consider a hybrid modality

Required Travel: Up to 50% travel required

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.