About this role
About the Role Gilead Japan is seeking a Senior Manager, Digital Solutions to standardize and implement global digital solutions for the Japanese market, including CRM, PromoMats, and SFMC. You will lead cross-BU initiatives, tailor global standards to local processes, and ensure compliant, scalable operation while training users and collaborating with internal and external partners. What You'll Do
- Lead standardization and deployment of global digital solutions (Veeva CRM, PromoMats, SFMC) across Japan, aligning with local processes and driving adoption.
- Provide user training and helpdesk support, handling inquiries to ensure smooth Operations.
- Drive Contents Excellence via Promomats Modular Contents by collaborating with global vendors and content review teams; accelerate content creation.
- Optimize and monitor AI and other digital solutions; define KPIs and improvement plans; implement enhancements.
- Manage stakeholder relationships across global teams, CPC, IT, BU Marketing, and external vendors; coordinate and align activities.
- Ensure governance and compliance for digital initiatives and asset management through proper workflow design. What We're Looking For
- 3+ years of experience in the pharmaceutical/healthcare sector with Commercial IT, CRM operations, or digital initiatives in a global environment.
- Experience operating global internal digital solutions (CRM, PromoMats, SFMC) with ability to design adoption models suitable for the Japan market.
- Proficiency in Microsoft Office and Tableau for data aggregation, integration, analysis, and visualization of user/system requirements and initiatives.
- Understanding of multichannel data management including internal activity data, secondary data, and external data.
- Knowledge of data privacy and regulatory compliance in pharma; strong vendor management skills (contract management, cost/time/quality). ability to collaborate with external partners.
- Strong cross-functional communication; able to understand stakeholder needs, negotiate, and coordinate in Japanese and English.
- Ability to drive projects proactively and manage priorities in a matrix organization. Nice to Have
- Pharmaceutical industry or regulatory environment experience.
- Experience participating in global projects.
- Data analytics and KPI design experience in marketing. Compensation & Benefits
- Not disclosed in the posting. About Gilead A leading biopharmaceutical company focused on discovering, developing, and delivering therapies that transform lives and improve health globally.