About this role
Senior Manager-Digital Product Management
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express—uniquely positioned to support every business unit and customer across the enterprise. Each year, we power billions of transactions through our global payments network, enabling Issuing and Acquiring businesses in more than 170 markets. Our Token Solutions team delivers secure, resilient, and high-performance tokenization capabilities that power digital payments across the globe. The Manager – Digital Product Management, Token Operational Effectiveness will play a critical role in ensuring the reliability, precision, and scalability of American Express Token Solutions. This leader will drive operational excellence by developing frameworks, testing programs, monitoring mechanisms, and controls that proactively detect and prevent issues before they result in impacts to our partners. The ideal candidate combines a strong UAT/testing background, a customer first mindset, robust analytical skills and experience with the enterprise payment ecosystem. Working knowledge of API’s and system architecture is essential. This will be a fast paced position that requires a multi-disciplinary resource to excel and deliver on our mission statement: Set the quality standard within the network product organization.