About this role
Job title: Senior Manager, CXM Consulting
About the Role The Senior Manager, CXM Consulting will provide consulting services for executive clients, supporting integrated experience delivery strategies across sales, service, marketing and commerce. The role will also advise on organizational operating models and design to enable sustained growth.
What You'll Do
- Lead the building, development and delivery of strategic omni-channel marketing plans.
- Continually monitor current marketing trends, new technology solutions and competitive strategies, and translate them into new marketing ideas for clients.
- Demonstrate understanding of differences in marketing to customers in different verticals and environments.
- Develop trusted, long-term relationships with key client contacts and executives.
- Ensure meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities and original thinking.
- Manage team members to deliver strategy projects correctly and on-time.
- Collaborate with internal teams (account management, operations, creative, analytics, etc.) and partner agencies to assess feasibility of cross-channel recommendations/plans.
- Identify key data points and metrics to demonstrate the impact of our approach and strategy on the client’s business.
What We're Looking For
- Proven experience leading strategic omni-channel marketing planning and delivery.
- Strong understanding of marketing across different verticals and environments.
- Ability to build trusted relationships with senior client contacts and executives.
- Track record of delivering client value through best-practice solutions and innovative thinking.
- Experience managing teams and delivering projects on-time.
- Strong collaboration skills with internal teams and partner agencies.
- Ability to define and measure success using relevant data points and metrics.