Senior Manager, Customer Technology & Applications (Semiconductor)

Job title: Senior Manager, Customer Technology & Applications (Semiconductor)

About the Role Join ASM to drive customer-centered innovation in semiconductor processing. The role focuses on building and growing customer relationships, identifying technology inflections through customer interactions, and translating them into product development and improved customer experiences.

What You'll Do

• Build and grow customer relationships.
• Identify technology inflections through customer interaction and articulate these inflections to internal stakeholders to help drive development of products.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative technology systems that enable enhanced customer relationships.
• Ensure communication vehicles are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience.
• Drive projects that secure business and build trust in ASM’s capabilities.
• Coordinate management reviews and alignment.
• Other duties as and when assigned.

What We're Looking For

• Master or Ph.D. in Materials Science, Electrical Engineering, Chemical Engineering, Physics, or related field.
• 15+ years of experience in the semiconductor field, especially in Epitaxy or Thin Film/PEALD or PECVD/LPCVD module process development.
• Solid technical understanding of advanced CMOS fabrication processing, integrated flow, chemistry, and physics.
• Proven success in building collaborative partnerships with customers and internal organizations.
• Strong market and industry knowledge and awareness of trends associated with our customer’s environments to properly develop and deploy customer solutions.
• Experienced working with local, regional and global teams.
• High level of collaboration and work across other divisions to meet common goals and targets.
• Adept at thinking strategically, organizing and illustrating those thoughts and translating plans into action within a matrixed environment.
• Possess the ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment.
• Demonstrated excellence in communication (verbal and written), negotiation, presentation, and interpersonal skills.

Compensation & Benefits

• Salary not disclosed in posting.