Senior Manager, Customer Success Renewals (French speaker- maternity leave)

About the Role

The Senior Manager, Renewals and Customer Success is responsible for building, managing and leading a team of Renewals Sales Representatives and/or Associate Managers within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and consistently meeting or exceeding renewal quotas. In addition, this leader serves as a technology-focused sales professional who provides strategic business direction and technical vision across the region, and driving revenue through expert account planning, resource planning and allocation. The Senior Manager of Renewals Sales provides leadership to the team to encourage professional and personal growth of each team member while delivering positive results for the company. Success in the role requires an organized, team player, with the ability to manage multiple renewals sales campaigns simultaneously with a focus on ensuring that the value of solutions are understood by customers and partners.

What You’ll Do

• Leads a team of Renewals Sales Representatives and/or Associate Managers driving overachievement and goals with coaching, performance management, engagement, and career development

• Coaches team members to improve their results

• Nurtures a positive team environment, in alignment with core values

• Manages team performance against quotas and sales forecasts, executes operating plans, and ensures sales objectives are met

• Drives revenue and contributes to the continued growth of the company through consistently achieving individual and team quotas

• Monitors daily activity of Renewals Sales Representatives, including sales activities and use of the customer relationship management system

• Drives metrics regarding performance of renewal rates, prepaid maintenance, and upsell/cross-sell activities

• Collaborates with field sales employees on territory division of labor and sales execution

• Grows maintenance revenue through improving renewal practices

• Proactively monitors pipeline of expiring contracts to forecast renewal closure

• Handles customer and partner escalations

• Drives positive change in the department, looks to maximize the entire department's performance through analysis and process improvements

• Leads by example and mentors Managers and/or Associate Managers through sharing best practices from personal experience in a management role

• Building the Sales Team

• Creating a Culture of Trust

• Coaching the Sales Team, and/or Associate Managers that report to them

• Aligning and Executing Sales Strategy

• Delegation & Empowerment

• Motivating the Sales Team

• Guiding the Sales Transformation

• Building Customer Relationships

• Creating a Service Reputation

• Recruitment and selection

• Managing employee relations and difficult interactions

• What You’ll Bring

• Minimum of two (2) years of sales management or supervisory experience preferred

• Demonstrated experience in building, training, managing, developing, and getting results from an inside sales team

• Skilled motivator with demonstrated ability to coach and develop sales staff to exceed targeted sales objectives and deliver high quality service to customers

• Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter

• Proven track record of driving high volume, transactional sales along with more complex enterprise sales

• Ability to work well with all levels of people and teams in a matrix-organization structure, including to work with variety of leaders from different lines of business

• Ability to adapt to changes in roles and responsibilities

• Demonstrated negotiation skill

• Demonstrated work ethic and teamwork

• Advanced level of French and English

• Bonus Skills

• Communication skills; Active Listening Skills; Presentation Skills; Problem-solving skills

• Telephone and internet based sales experience required

• What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 extra global days for self-care and 24 paid volunteer hours annually

• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support

• Monthly lifestyle and daily meal benefits: 40 per day via Edenred and 600 per month through a flexible cafeteria platform

• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement

• Free access to Bookster library platform for borrowing your favorite books for free

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

• Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

• Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

• By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.