Senior Manager, Customer Quality - Taiwan Data Center

Job title: Senior Manager, Customer Quality - Taiwan Data Center

About the Role Skyworks seeks a Customer Quality leader for Taiwan's Data Center market to advocate for customers and own product quality from design through high-volume sustaining. This role partners with customers and internal teams to understand issues, deliver timely Skyworks responses, and drive containment, root-cause analysis, and corrective actions.

What You'll Do

• Be the customer advocate and primary contact to customer quality related requests for key Data Center customers in Taiwan.
• Responsible for all aspects of Product Quality from product development through high volume sustaining for products for Taiwan Data Center market.
• Interface with key customers to fully understand the customer’s issue and deliver Skyworks response (status, containment, full issue resolution).
• During product launch, work closely with the customer and product development team to surface any potential issues early to ensure stable/high quality device during high volume manufacturing.
• During high volume sustaining, resolve customer issues via leading a cross-functional technical team to determine containment, root cause and corrective actions.
• Drive quality initiatives to achieve customer DPPM/customer complaint cycle time targets and ensure quality of 8D reports.
• Manage customer Quality related inquiries and audit requests.

What We're Looking For

• Bachelor's degree in Electrical Engineering or related degree. Advanced degree is a plus.
• At least 8 years Semiconductor experience in the areas of Design, Test, Package, Wafer, Assembly, Failure Analysis, Product Engineering, Supply Chain, and Quality.
• Strong verbal and written skills in Chinese and English.
• Ability to clearly organize and articulate information and persuasively deliver at all levels of the organization including executive level both internally and with the customer.
• Good understanding of end customer's product validation process and best practices (PCB and Product level).
• Power products, wireless devices, or equipment/telecom and/or cellular phone experience.
• Good business and legal sense. Ability to set team priorities.
• Extensive problem solving experience leveraging Industry/Automotive best practices (8D, 3X5 Why, Fish Bone).
• Ability to lead large global teams to quickly identify containment and root cause resolution for complex issues.
• Strong program management, analytical and data-driven skills.
• Must be capable of effectively interfacing at all levels of the organization including executive level both internally and with the customer.
• Strong leadership skills with proven ability to drive complex issues to closure in a timely manner and clearly communicate the result.
• Must exhibit self-motivation, demonstrate sense of urgency and be capable of successfully multi-tasking in a high pressure, fast-paced, matrix environment.
• Must demonstrate a sense of teamwork.

Nice to Have

• Advanced degree in Electrical Engineering or related field preferred.