Senior Manager, Customer Engagement Strategy & Operations

About the Role This is a high-impact role at the intersection of executive engagement, sales, and customer insight within one of ServiceNow's most strategically important and high-growth business units. As Senior Manager, Customer Engagement Strategy & Operations, you will support Moveworks' executive team in their most strategic customer and partner interactions, acting as a multiplier to ensure every touchpoint is purposeful and well-prepared. You will help deliver live product demos and maintain the continuity of customer relationships and insights across the full engagement lifecycle. This role reports to the Director, Customer Engagement Strategy, within the APEX organization, and requires five days per week in-office at the Moveworks/ServiceNow office in Mountain View, CA. What You'll Do

• Drive Executive Customer & Partner Engagement for Moveworks and ServiceNow
• Triage and prioritize inbound customer meeting requests — ensuring time is protected and spent on the right customers at the right moments in the relationship
• Proactively partner with Sales, Business Development, and Product teams to identify and bring forward high-impact customer and partner engagement opportunities
• Ensure high-stakes customer meetings are executed flawlessly by preparing talk tracks, aligning with sales on strategic context, stakeholder mapping, and relevant product or other intelligence
• Own demo strategy and delivery for executive customer meetings — partnering with solutions consultants to shape compelling demos that meet customer priorities, preparing the right demo environment, and delivering live product demonstrations to senior customer audience
• Craft compelling executive narratives bridging Moveworks and the ServiceNow product strategy to the specific needs, challenges, and priorities of strategic customers — helping principals tell a story that is both technically credible and commercially resonant
• Support evaluation and cultivation of technology partnerships and strategic alliances — helping prepare Principals for partner engagements and ensuring follow-through on key relationship milestones
• Attend customer and partner meetings, capture key themes and commitments What We're Looking For
• Experience at the intersection of executive engagement, sales, and customer insight
• Ability to triage inbound requests and protect executive time for high-priority customers
• Strong cross-functional collaboration with Sales, BD, and Product
• Strong demo strategy and execution capabilities, including working with solutions consultants
• Skill in crafting executive narratives that connect product strategy to customer priorities
• Experience supporting technology partnerships and strategic alliances
• Strong meeting facilitation and note-taking to capture themes and commitments
• In-office availability: five days per week in Mountain View, CA