Senior Manager, Commercial Capability Development & Field Excellence – LATAM

About the Role The Senior Manager, Commercial Capability Development & Field Excellence – LATAM is responsible for developing and accelerating commercial capabilities across LATAM, enabling affiliates to successfully execute business priorities, launch readiness, customer engagement strategies, and performance improvement initiatives. This role evolves the traditional Commercial Learning & Development scope into a broader regional capability-building function focused on commercial execution, field excellence, AI adoption, change management, and measurable business impact. What You'll Do

• Define and lead the LATAM capability-building strategy. Identify capability gaps and translate needs into scalable solutions. Develop both technical and behavioral capabilities, including product knowledge, customer engagement, selling excellence, leadership, communication, influence, and omnichannel execution.
• Launch readiness & business enablement: Lead readiness initiatives for launches and strategic priorities. Coordinate training, certification, coaching, and reinforcement programs. Partner with Commercial and Medical teams to ensure readiness and execution excellence.
• Regional influence & stakeholder alignment: Drive execution through influence in a highly matrixed environment. Align local, regional, and global stakeholders around common objectives. Deliver results regardless of country operating models or resource structures.
• Hands-on execution: Balance strategy with direct execution. Personally lead implementation, deployment, follow-up, and continuous improvement activities. Maintain close connection with field realities to identify needs and improve effectiveness.
• Digital learning, AI & capability enablement: Lead adoption of AI-enabled learning and digital capability solutions. Manage platforms supporting self-learning, coaching, role play, microlearning, and capability development. Drive innovation through technology and automation.
• Analytics, measurement & insights: Generate reporting and actionable insights directly from capability platforms. Monitor adoption, readiness, engagement, certifications, and business impact. Use data to continuously improve capability-building strategies.
• Change management & adoption: Lead change management efforts that accelerate adoption of strategic capabilities, digital tools, and new ways of working. Ensure capability initiatives result in sustained behavior change and improved business performance.
• Vendor & trainer management: Manage vendors, trainers, facilitators, and learning partners. Ensure training solutions remain aligned with business priorities and field needs. What We're Looking For
• Regional LATAM scope experience and leadership presence with high exposure to local, regional, and global leadership. Influence-based leadership without direct country reporting lines.
• Minimum 5+ years of pharma experience and a BS or BA degree.
• 3+ years of successful models implementation in Biotech/Pharma.
• Preferred: prior commercial Training / Marketing Operations / Other Enablement / CommOps functions experience.
• Experience launching a pharmaceutical / High Specialty Products product.
• Fluent English required; Spanish strongly preferred; Portuguese is a strong plus given the regional scope and collaboration with Brazil.
• Business orientation, data-driven mindset, ownership, and execution focus. Strong advocate for transformation, AI adoption, field excellence, and continuous capability development. Nice to Have
• Portuguese language proficiency; additional regional language skills are a plus.
• Experience with AI-enabled learning initiatives or digital learning platforms is a plus.