Senior Manager - City Technology PMO & Demand Management (DEL 3)

Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.

This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support.

The PMO acts as the control tower for all City Technology projects transitioning into run-state operations.

Reporting Line

Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO

Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts

Role Scope (City Technology Only)

In scope delivery and handover domains, including, but not limited to:

• City Business Applications
• City Platforms (integration/IoT/data)
• City OT & Smart Systems technology
• City Physical Security technology
• City ICT infrastructure and data centers including City IT/OT Security

Key Responsibilities

• A) Delivery & Handover Governance Framework (City Technology)

• Implement and maintain Delivery & Handover Governance standards for City Technology programs, including:

• reporting templates and cadence

• stage-gate criteria

• RAID log standards

• dependency tracking rules

• baseline control requirements (scope/schedule/cost)

• Ensure all delivery teams and vendors comply with governance controls.

• B) Integrated Program Controls

• Maintain an integrated view of City Technology delivery progress across towers and suppliers.

• Track delivery milestones, critical path items, and cross-tower dependencies.

• Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums.

• C) Stage Gates & Assurance (Delivery-to-Run)

• Govern and enforce delivery stage gates, including:

• Design completion readiness (as required by TDAs)

• Testing and commissioning evidence

• Documentation and as-built readiness

• Operational readiness evidence for transition into technology support

• Ensure no system progresses through gates without evidence and sign-offs.

• City Business Applications

• City OT & Smart Systems

• City Physical Security Systems

• City Platforms (Integration / IoT / Data)

• City ICT Infrastructure and Data Centers including City IT/OT Security

• D) Risk, Issues, and Dependency Governance (RAID)

• Own RAID governance standards across all City Technology delivery programs.

• Ensure RAID logs are complete, current, and actionable.

• Run dependency reviews and cross-tower issue resolution sessions.

• Escalate unresolved risks/issues to the appropriate governance level.

• E) Delivery Reporting & Executive Packs

• Produce standardized delivery reporting packs including:

• Schedule health (RAG)

• Delivery risk exposure

• Dependency hotspots

• Milestone achievement

• Vendor delivery performance indicators

• Readiness risks for transition to technology support

• Ensure reporting is auditable and consistent across towers.

• F) Vendor Delivery & Handover Governance Support (non-commercial)

• Ensure vendors comply with City Technology Delivery & Handover Governance requirements:

• Reporting cadence

• Evidence packs

• Stage-gate readiness

• Documentation standards

• Provide delivery performance evidence to:

• Commercials/Vendor Management function (for contract governance)

• City Technology leadership (for escalation)

• G) Alignment to Governance, Architecture, and Cybersecurity

• Ensure delivery programs comply with:

• corporate technology governance processes (where applicable)

• City Technology governance and architecture standards

• design authority requirements (IT/OT/physical security/platforms/data)

• cybersecurity gating requirements

• Track and report exceptions and required waivers through the correct forums.

Key Interfaces

Internal:

· Director — City Technology Governance & Architecture

· Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity)

· City ITSM governance and assurance function

· Director — City Technology Operations (City) (for transition readiness alignment only)

· Finance / budgeting governance stakeholders

External:

· Systems Integrators

· Delivery contractors

· OEMs providing commissioning and handover support

· Managed service providers supporting transition planning

Success Measures (KPIs)

· % of City Technology programs compliant with Delivery & Handover Governance reporting cadence

· Stage-gate compliance rate (% passing with complete evidence)

· % of projects with maintained baseline (scope/schedule/cost)

· Delivery risk closure rate (RAID actions completed on time)

· Number of uncontrolled scope changes / late change requests

· Reduction in “handover defects” (missing documentation, missing runbooks, missing monitoring)

· Reduction in incidents caused by poor delivery transition within first 30 days of go-live

Operational Readiness & Handover Governance

· Define acceptance criteria for transition from Project to Operations

· Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place

· Validate security hardening and compliance sign-offs

· Coordinate CAB approvals and go-live governance

· Confirm training and knowledge transfer completion

Portfolio & Financial Governance

· Track total technology investment portfolio (CAPEX and transformation OPEX)

· Align with Finance for forecasting accuracy

· Monitor cost variance and earned value performance

· Maintain benefits realization tracking framework

Stakeholder Management

· Engage Directors across all City Technology tower

· Interface with Corporate PMO and Enterprise Architecture

· Present executive updates to Technology Steering Committee

· Coordinate with Procurement and Legal for contract governance alignment

Requirements

• 15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles

• Experience in complex multi-domain environments, ideally including:

• IT + OT programs

• infrastructure and data centers

• physical security technology delivery

• smart city platforms and integration

• Strong knowledge of:

• stage-gate Delivery & Handover Governance

• RAID management

• dependency management

• reporting and executive governance packs

• Strong stakeholder management and escalation skills

• Bachelor’s degree in Engineering, IT, Computer Science or related field (Master’s preferred).

• Experience managing IT + OT delivery environments preferred.

• Strong experience in governance-heavy or giga-project environments.

• PMP or equivalent certification required.

• Agile/Scrum or SAFe certification preferred.

• ITIL knowledge required.

• Strong financial governance and executive reporting capability.