Senior Manager, Business Operations Enablement - Cigna Healthcare - Remote

Are you passionate about building the operational foundation that enables innovation and growth? As the Senior Manager, Business Operations Enablement, you will lead the systems, processes, tools, and capabilities that help value-based care programs scale successfully across the organization. Supporting initiatives such as Collaborative Accountable Care (CAC), Hospital Collaborative Care (HCC), specialty value-based programs, and emerging pilots, you will create the operational infrastructure that transforms strategy into sustainable execution.

In the Senior Manager role, you will partner across Value-Based Care Program Management & Operations, Business Readiness, Design & Innovation, Provider Network & Relations, Analytics, Technology, and other key stakeholders to drive operational excellence, continuous improvement, automation, and organizational scalability. You will lead a high-performing team focused on delivering efficient, measurable, and repeatable business outcomes while enabling growth across the value-based care portfolio.

Key Responsibilities

• Drive Operational Excellence and Business Enablement

• Lead the strategy, governance, and execution of business enablement capabilities that support operational consistency, scalability, and organizational effectiveness.

• Create visibility into operational priorities, risks, resource needs, and performance to support informed decision-making.

• Partner with leaders across the organization to improve business processes, strengthen operating models, and enhance organizational readiness.

• Advance Tools, Data, and Automation

• Serve as the business owner for CCOP and related operational platforms, ensuring tools, reporting, and data remain aligned to evolving business needs.

• Drive automation and workflow improvements that reduce manual effort, increase efficiency, and improve operational controls.

• Establish standards for data integrity, reporting quality, and user adoption across operational systems.

• Enable Resource Planning and Business Performance

• Develop capacity planning and forecasting capabilities that support workload management, resource optimization, and strategic planning.

• Deliver actionable insights through dashboards, reporting, and performance metrics that improve operational outcomes.

• Identify emerging capacity risks and recommend solutions that support sustainable growth.

• Lead Continuous Improvement and Knowledge Management

• Simplify and standardize processes to improve efficiency, reduce risk, and enhance the user experience.

• Establish documentation, playbooks, and knowledge-sharing practices that promote consistency and organizational learning.

• Champion a culture of continuous improvement, innovation, and operational maturity.

• Inspire and Develop High-Performing Teams

• Lead, coach, and develop a team responsible for business enablement, operational excellence, analytics, tools, process improvement, and knowledge management.

• Foster an inclusive, collaborative environment that encourages growth, accountability, and innovation.

• Align team priorities to business objectives and empower employees to deliver meaningful results.

• Required Qualifications

• 7+ years of experience in business operations, operational excellence, business enablement, program management, process improvement, or related disciplines.

• Experience leading cross-functional initiatives and influencing stakeholders across multiple functions.

• Experience managing business-owned systems, operational platforms, or enterprise tools.

• Demonstrated ability to translate business needs into operational solutions and technology requirements.

• Strong analytical, problem-solving, organizational, and strategic planning skills.

• Excellent communication, facilitation, and presentation skills.

• Experience leading and developing high-performing teams.

• Preferred Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Information Systems, or a related field.

• Experience in healthcare, value-based care, provider operations, network operations, contracting, or clinical operations.

• Experience with CCOP, workflow platforms, operational databases, or process management tools.

• Experience with Power BI, SQL, SharePoint, Power Platform, Smartsheet, or similar technologies.

• Experience building workforce planning, capacity planning, or forecasting models.

• Lean Six Sigma, Agile, PMP, Prosci, or other operational excellence certification.

• Experience leading automation, data governance, or digital transformation initiatives.

• For this position, we anticipate offering an annual salary of 130,700 - 217,800 USD / yearly, depending on relevant factors, including experience and geographic location.

• This role is also anticipated to be eligible to participate in an annual bonus plan.

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

• About The Cigna Group

• Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

• Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

• Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.