Senior Manager, Benefits Policy

Senior Manager, Benefits Policy

Capital One is seeking experienced

Benefits

• Policy professionals to play critical roles in helping the Benefits and HR Services organization deliver Total Rewards that attract the best people to join and stay with Capital One and empower them to live their best lives.

We are currently hiring for two distinct Senior Manager, Benefits Policy roles:

• U.S. Benefits - Responsible for the end-to-end vision, design, compliance, and financial management of paid time off, statutory/paid leave and disability strategies to drive associate retention and well-being.

• International Benefits - Partners with Benefits teams outside of the U.S. to design and implement global benefits strategy

• These individuals will thrive in a fast-paced, entrepreneurial environment and work closely with peers, partners, vendors, and the

Benefits

• Leadership Team to develop strategy that delivers benefits programs to associates through a seamless and personalized experience. These are high-impact positions requiring a balance of data-driven strategy and hands-on execution.

Responsibilities

• Strategic Design & Portfolio Management

• Design, implement, and manage a holistic benefits and well-being strategy--ranging from core health to high-touch leave and caregiving programs--that empowers associates and aligns with Capital One’s mission and talent goals across U.S. and international markets.

• Seek diverse perspectives from international subject matter experts and evaluate global benefit structures to identify opportunities for program harmonization, global economies of scale, and ensure global solutions maintain cultural relevance and adhere to statutory requirements.

• Direct marketing, communication, and engagement strategies that foster a culture of well-being and empower associates to make informed benefit choices.

• Technology, AI & Associate Experience

• Serve as the product owner for vendor-delivered technology solutions, defining product roadmaps and expanding functionality to elevate the associate experience domestically or internationally.

• Leverage AI, data analytics, and modern delivery channels to drive process efficiency, resolve complex issues, and personalize benefit engagement.

• Build and sustain strategic networks to drive work smoothly across Capital One locations, managing processes, routines, communications, and shared documentation.

• Financial Stewardship, Data & Analytics

• Manage plan financials, including multi-million-dollar budget forecasting, cost-sharing strategies, and value-on-investment (VOI) assessments across U.S. self-funded plans or international pooled/insured arrangements.

• Analyze plan metrics, market benchmarking, and associate feedback to drive continuous portfolio improvements and optimize program spend.

• Governance, Vendor & Compliance Oversight

• Maintain strategic oversight of external vendors (e.g., consultants and third party administrators).

• Ensure program compliance with all applicable local, federal, statutory, or international regulations (e.g., ERISA, ACA, HIPAA, FMLA, and evolving state-mandated paid family/medical leave laws).

• Monitor legislative trends and external market developments to proactively mitigate risks and preserve program competitiveness in relevant operating regions.

The ideal candidate for this role:

• Experience leading benefits strategy for global organizations with 10,000+ employees

• Experience engaging with Committees and/or C-suite executives to make decisions on benefits strategy, programs, and funding

• Deep technical expertise in U.S., self-funded, health design or time off, disability, and paid leave strategy, along with ERISA, ACA, tax-advantaged accounts, and carrier negotiations

• Ability to translate core benefits strategy across different regulatory and regional environments, while maintaining a unified associate experience

• Strong written, verbal, and interpersonal communication skills

• Ability to effectively build consensus, influence, and collaborate

• Comfortable working in an Agile/Scaled Agile/Scrum environment

• Work experience in Design Thinking/User Experience/Agile

• Strong ability analyze and tell a story with data

• Detail-oriented strategic thinker with analytical problem-solving capabilities

• Experience leading complex projects with a focus on execution and ability to work through ambiguity and deliver work through others

• Experience as a Product Owner driving business intent for an integrated technology solution and ecosystem

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 6 years of experience in benefits design, strategy and management

• At least 2 years of experience working within a matrixed environment

• At least 2 years of project management experience

• At least 2 years of process management experience

• At least 2 years of experience in data analysis and reporting

Preferred Qualifications:

• 4+ years of experience in global benefits for organizations with 10,000+ employees

• 2+ years of experience with benefits governance practices

• Professional Human Resources certification

• Certified Employee Benefit Specialist (CEBS) or Certified

Benefits

• Professional (CBP) designation

• Solid business acumen, strategic thinker, and problem solver

• Strong analytical skills and knowledge of statistical analysis

• This role is expected to accept applications for a minimum of 5 business days.

• No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).