About this role
Job title: Senior Manager Application Support FX Technology
About the Role The Senior Manager Application Support FX Technology leads end-to-end production support, governance, and people leadership for Scotiabank’s FX platforms within Global Banking and Markets Engineering. The role combines strategic ownership with hands-on technical leadership, especially during major incidents and complex problems, to ensure production stability, incident response quality, and ongoing operational maturity.
What You'll Do
- Lead, manage, and develop a team of application support analysts and senior leads supporting FX platforms; set expectations around ownership, escalation, on-call readiness, and operational discipline.
- Own the overall health, availability, and performance of FX production applications; be hands-on during major incidents and complex production issues, providing technical direction and leadership.
- Participate in deep-dive analyses for recurring or high-risk issues to drive permanent fixes; ensure monitoring, alerting, and proactive issue detection are effective and continuously improved.
- Act as incident commander for high-severity production outages; drive high-quality root cause analyses with clear ownership and measurable remediation actions; challenge Vendors and internal teams to deliver timely outcomes.
- Serve as the primary technology contact for FX business stakeholders; build partnerships with Trading, Operations, Engineering, Infrastructure, and Vendor teams; represent FX support in governance forums, leadership discussions, and post-incident reviews; communicate clearly with senior management during critical situations.
- Enforce strong change management and production readiness standards; review and approve deployment plans, success criteria, and rollback strategies; ensure support teams are prepared for releases and operational impacts.
What We're Looking For
- Experience leading application support teams responsible for FX platforms and critical trading/post-trade systems in a global environment.
- Hands-on technical leadership with the ability to contribute during major incidents and complex production issues.
- Strong incident, problem, and change management capabilities; experience acting as incident commander for high-severity outages.
- Proven stakeholder management and communication skills; ability to liaise with Trading, Operations, Engineering, Infrastructure, and Vendors, and to communicate with senior management during crises.
- Expertise in monitoring, alerting, proactive issue detection, and performing deep-dive RCAs to drive permanent improvements.
- Track record of managing staffing, onboarding, performance management, coaching, and career development; experience supporting follow-the-sun coverage.
- Vendor management experience and ability to challenge both vendors and internal teams to deliver timely outcomes.