About this role
About the Role The Senior Manager, Application Development & Support leads and oversees the end-to-end lifecycle of the eTeller application, including development, stability, support, and continuous modernization. This role ensures business strategies, initiatives, and regulatory commitments are executed and delivered in compliance with governing regulations, internal policies, and procedures. The incumbent is accountable for managing both application development and operational support functions, ensuring seamless delivery of technology solutions, strong platform stability, and continuous improvement. This role contributes to the success of International Banking Technology by aligning execution with business priorities across Caribbean and LATAM markets. What You'll Do
- Lead and manage a geographically distributed team across Development and Application Support; recruit, coach, and develop talent while fostering a high-performance and accountable culture.
- Drive execution of technology initiatives across Caribbean and LATAM, including software currency upgrades, modernization efforts, and region-specific regulatory changes.
- Establish and continuously improve a scalable application support and operational resilience model, ensuring effective triaging, prioritization, and assignment of incidents based on severity and business impact.
- Lead resolution of high-se What We're Looking For
- Not specified in the posting.