Senior Manager, Account Executive Operations

Senior Manager, Account Executive Operations

Job Title: Senior Manager, Account Executive Operations

Location: Hammersmith, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces list. Hear from our team about what it’s like working at Capital One UK.

About the Role

The Senior Manager, Account Executive Operations for Technical Quality of Acceptance, leads the UK-based operational delivery and project management of our acceptance strategy across international markets. Directing high-performing, globally dispersed teams, the role drives key technical initiatives, including Acceptance Referrals and establishing a new international ATM workstream, to expand ecosystem performance. The role safeguards cardholder transaction reliability across the end-to-end payment chain (POS, e-commerce, ATM, gateways, PSPs, and acquirers) by utilizing operational insights to detect emerging risks and drive swift remediation. Partnering across Strategy, Product, Technology, Networks, Commercial, and Data, this position aligns international priorities and executes complex projects to resolve acceptance issues at local, market, and Network levels.

What you’ll do

• Lead, mentor and develop high-performing teams of operational professionals, including managers and specialists across country acceptance, analytics, and referral investigation. Set clear goals, manage performance and capacity, and build technical and operational capability.

• Lead the project delivery of the Technical Quality of Acceptance strategy, translating global priorities into practical, market-specific plans across targeted global territories.

• Coordinate specialist resources and apply disciplined problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned.

• Lead complex, cross-functional regional initiatives that strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes, and support technical acceptance stability. Apply disciplined project-management practices to define scope, milestones, dependencies, risks, governance, senior stakeholder communications and delivery plans.

• Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams; influence decisions and drive alignment across differing priorities.

• Establish and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation for technical acceptance monitoring, investigation and remediation.

• Represent the Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates, clearly communicating risk, dependencies, decisions and regional impact.

• Develop team and stakeholder capability through training and knowledge sharing on payment flows, acceptance failure modes, investigation methods, escalation and remediation practices.

• Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities; external client interaction is limited and purposeful, with approximately 15% travel.

• What we’re looking for

• Experience in technical acceptance, acquiring, merchant processing, payment operations, network operations, payment technology or related fields.

• Solid People Leadership experience; including managing managers

• Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator, with substantial technical acceptance exposure.

• Experience leading regional or global programmes involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants.

• Strong executive presence and communication skills, with the ability to translate complex issues into clear, actionable insights.

• Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions

• Strong organizational skills, and focus on achieving both short and long term goals

• Proven ability to leverage data to define Key Performance Indicators (KPIs) to measure and demonstrate individual and team performance.

• Where and how you’ll work

• This is a permanent position based in our Hammersmith, London office.

• We embrace a hybrid approach to work. You'll spend two days a week in the office.

• What’s in it for you

• We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes

• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.

• Health: Access premium care through our private medical insurance.

• Family Support: We champion your milestones with enhanced parental leave.

• A full list of our benefits is available here.