Senior IT Systems Engineer, Collaboration Tools (Google Workspace)

Senior IT Systems Engineer, Collaboration Tools (Google Workspace)

Overview

Medallia is the pioneer and market leader in management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We empower exceptional people to create extraordinary experiences together and bring your whole self.

The Role and Team

As a Senior IT Systems Engineer at Medallia, you will focus on managing and optimizing collaboration tools such as Google Workspace and Slack. You will enhance the employee experience through secure, seamless integrations and automation across these platforms, while collaborating with internal and external teams to ensure consistent performance and security. This is a hybrid position requiring a minimum of three days per week onsite in our Buenos Aires office in the Palermo barrio. While the primary focus of the role is Collaboration Services engineering and administration, the position will also provide secondary onsite IT support as needed, including hands-on end-user, conference room, and workplace technology support.

Responsibilities

• Architect and manage collaboration tools such as Google Workspace and Slack. Automate workflows and optimize tool integration across SaaS platforms. Collaborate with stakeholders to align IT goals with business needs. Troubleshoot complex systems and ensure a secure, high-performing environment. Maintain a regular onsite presence at least three days per week and serve as a secondary escalation/support resource for onsite IT needs, including end-user technology, conference rooms, collaboration systems, and other workplace technology issues as required.

Qualifications

• Minimum qualifications: Bachelor’s degree in IT, Computer Science, or equivalent experience. Five or more years of experience managing collaboration tools in enterprise environments including experience with Slack and Google Meets management, and automation and integrations. At least one year of experience with Google Workspace administration and security including Google Apps Manager. Demonstrated knowledge of identity management and SSO solutions and security best practices for collaboration tools. Demonstrated experience in scripting for automation (for example Google Apps Script, Python, PowerShell). Ability to work onsite a minimum of three days per week and travel to global offices for projects as needed.

• Preferred qualifications: Google Workspace Administrator certification. Experience with Slack Enterprise features and Google Meets Room management. Knowledge of VoIP systems. Experience with API-based integrations and automation tools. Project management experience related to rolling out collaboration tools.

• At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.