Senior IT Support Specialist
About this role
Senior IT Support Specialist
Sher Edling seeks a Senior IT Support Specialist to join our IT team and provide Level 1-3 technical support to attorneys and staff. The position is responsible for independently diagnosing and resolving complex hardware, software, connectivity, and user-support issues, while assisting the IT Manager with systems administration, security, infrastructure, technology projects, and ongoing improvements to the Firm’s IT environment.
Core Responsibilities
- Technical Support: Manage daily Help Desk requests and troubleshoot hardware, software, operating systems, laptops, mobile devices, and other technology issues.
- System Administration: Support the Firm’s IT infrastructure, devices, and cloud services; assist with system maintenance, audits, performance monitoring, and improvements.
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