Senior IT Service Specialist

Job title: Senior IT Service Specialist

About the Role Senior IT Service Specialist focusing on onsite support for our HQ and Market Units. You will oversee the full scope of services within Incident Management, Request Fulfilment, and Facility Management. You will join an international onsite support team committed to quality service and collaborate with local and global IT colleagues.

What You'll Do

• Provide advanced, timely, and efficient on-site support for hardware, software, and network issues.
• Diagnose and address problems with desktops, laptops, mobile devices, printers, and peripherals.
• Maintain detailed and accurate documentation of incidents and requests, and update knowledge base articles.
• Assist employees with onboarding/offboarding, including setting up accounts, hardware, and providing basic IT training.
• Provide guidance on IT policies, tools, and best practices to ensure a secure and efficient IT environment.
• Manage and track IT assets, including procurement, deployment, and retirement/recycling of equipment.
• Maintain an accurate inventory of all IT hardware.
• Contribute to continuous improvement initiatives within the IT Service Desk.
• Participate in global IT projects and initiatives to ensure local compliance and alignment.
• Serve as the point of contact for global IT teams to implement company-wide changes in offices within responsibility area(s).
• Coordination of office moves, refurbishments and expansions.
• Assist with the setup and configuration of office IT infrastructure.
• Provide immediate on-site support during outages or critical incidents.
• Collaborate with the global IT team to resolve major issues impacting offices within responsibility area(s).
• Occasional business trips to other offices in EMEA to provide on-site support.

What We're Looking For

• 3+ years of experience from a similar position.
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications.
• Experience with IT (remote and local) support across cultures and time zones.
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VMware, Azure, Salesforce, etc.
• Ability to provide onsite support for internal users’ hardware.
• Expertise in managing and prioritizing duties in a fluid work environment.
• Problem-solving skills and the ability to handle incidents and service requests effectively.
• Effective communication skills and a willingness to collaborate with colleagues.
• Commitment to continuous learning and staying updated with the latest in technology.
• Takes initiative, showing a keen awareness of urgency while effectively prioritizing responsibilities.
• ITIL Foundation or higher level of ITIL certification.
• Proficient process knowledge and documentation skills.
• Knowledge and experience of using ITSM tools, Jira and Confluence.
• A service-oriented mindset with a focus on delivering high-quality support and solutions.
• Team-oriented and contributing to a good team spirit.

Compensation & Benefits

• Attractive salary and bonus scheme are offered. In addition, SimCorp provides work-life balance and tailored professional development opportunities to support your career goals. You are trained on data up to October 2023.