Senior IT Manager, Digital Transformation

Senior IT Manager, Digital Transformation

What we’re looking for:

The Senior Manager, Digital Process Transformation is a high-impact leadership role responsible for aligning CX digital and aftermarket software’s across our global organization. You will serve as the "connective tissue" between business operations and IT, ensuring that technological solutions—specifically SaaS and cloud-native platforms—are centered on end-to-end process improvement rather than isolated tasks. You aren't just managing software; you are re-engineering how we work to drive efficiency, enhance customer experience, and support global business goals.

What you’ll be responsible for in this role:

• Process Mapping: Partner with business leaders to map current-state processes across major domains (Sales, Billing, Aftermarket, and Technical Support).
• Global Alignment: Drive consistency across global regions to reduce operational costs and increase internal/external customer satisfaction.
• Gap Analysis: Identify opportunities for automation and re-engineering using AI, workflow orchestration, and low-code tools.
• Project & Technology Management
• End-to-End Delivery: Own the project lifecycle from research and Cost-Benefit Analysis (CBA) to Go-Live and post-launch optimization.
• SaaS Advocacy: Research and implement modern SaaS applications, ensuring they align with existing business rules and future-state workflows.
• Resource Coordination: Manage internal teams and third-party deployment partners to meet aggressive timelines while maintaining project scope.
• Stakeholder Liaison & Solution Design
• Business-to-Tech Translation: Translate complex technical concepts into clear, actionable business requirements for non-IT partners.
• Requirement Documentation: Design and document formal Business Requirements and Readiness Planning documentation.
• Design Thinking: Facilitate workshops to create future-state process visions, advocating for a shift from "application-centric" to "process-centric" design.
• Leadership: Lead, coach, and develop team members

What are the basic qualifications?

• Education: Bachelor’s degree in information technology, Technology Management, or a related field (or equivalent professional experience).
• Experience: 10+ years in IT, Business Process Management (BPM), or Enterprise Applications, with a proven track record of leading software deployment projects.
• Leadership: 5+ years of leading, coaching, and developing a team
• SaaS Mastery: Extensive experience with Software as a Service (SaaS) architecture, design, and integration.
• Methodology: Familiarity with process improvement frameworks such as Lean, Six Sigma, Kaizen, or BPR.

What are the preferred qualifications?

• Previous manufacturing industry experience is a plus

To be a great fit for the role:

• The "Self-Starter" Mindset: A proactive individual who influences events rather than passively accepting them.
• Critical Thinking: Ability to solve complex problems, prioritize competing issues, and implement sensible, tactical solutions.
• Global Communication: Exceptional ability to build partnerships across all levels of a global organization and lead through influence.
• Resilience: An ethical role model who thrives under pressure and can navigate the complexities of a global, multi-site environment.
• Proactive self-starter who takes ownership and drives outcomes in ambiguous environments.
• Strong analytical and critical-thinking skills to simplify complex problems into practical, scalable solutions.
• Influences and aligns stakeholders across regions and functions; communicates clearly with both technical and non-technical audiences.
• Demonstrates resilience, integrity, and sound judgment while balancing speed, quality, and change management.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you? (Comprehensive Benefit Package)

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.