About this role
Hong Kong, Hong Kong SAR, Hong Kong
Role Summary
Lead the End User Computing (EUC) team, including resource planning, performance, and capability development
Define and drive EUC strategy, standards, and roadmap across Asia
Act as technical lead for Modern Workplace (M365, Intune, Entra ID, Teams, etc.)
Oversee delivery of EUC projects, ensuring quality, timelines, and business outcomes
Manage vendors and service providers, including contracts and escalations
Drive automation initiatives (PowerShell, Graph API, Power Platform) to improve efficiency
Support AI-enabled end-user tools and platforms (e.g. Copilot, Gemini, AI Foundry)
Ensure security, compliance, and audit requirements are met (e.g. PCI, IT controls)
Provide escalation support for major incidents and lead root cause analysis
Collaborate with infrastructure, network, and security teams for cross-domain solutions
Report service performance, risks, and improvement plans to management
Requirements
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Degree in IT, Computer Science, Engineering, or related discipline
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Strong experience in Windows desktop/server, M365, Intune, Entra ID, Teams, SharePoint Online
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Experience with Power Platform (Power BI, Power Automate) is an advantage
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Proven experience leading or mentoring technical teams
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Strong stakeholder management and communication skills
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Experience in regional or multi-site environments preferred
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Ability to balance hands-on technical work with leadership responsibilities
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Experience in IT service management, vendor management, and project delivery
Required Skills
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API
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IT Service Management
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Support
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AI
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Project Delivery
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Development
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Balance
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Service Providers
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Escalation
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Root Cause Analysis
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ROOT
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Analysis
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Powershell
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Compliance
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Vendor Management
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Timelines
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Mentoring
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Stakeholder Management
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SharePoint
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Infrastructure
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Automation
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Communication Skills
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Strategy
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Computer Science
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Power BI
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Security
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Vendors
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Windows
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Planning
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Engineering
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Business
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Science
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Leadership
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Communication
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Management