About this role

Washington State Department of Transportation

Senior IT Business Analyst Specialist

Remote in Olympia, WA, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

USD 94,620.00 - 124,128.00 per year

Fitment

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Job Details

Skills

Project Management
Performance Management
Preventive Maintenance
Process Improvement
Quality Assurance
Microsoft Azure
DevOps
Productivity
Team Leadership
Collaboration
Leadership
Emerging Technologies
Computer Science
Screening
Licensing
Human Resources
Video
Finance
Life Insurance
Health Care
Insurance
Payroll
Taxes
Medicare
SAP BASIS
Recruiting
Military
FMLA
Employment Authorization
Management
Process Analysis
Requirements Elicitation
Documentation
Usability
Use Cases
User Stories
Training
Business Process
Acceptance Testing
Testing
COTS
Business Analysis
Certified Business Analysis Professional
Information Technology
Agile
LinkedIn
Project Management
Performance Management
Preventive Maintenance
Process Improvement
Quality Assurance
Microsoft Azure
DevOps
Productivity
Team Leadership
Collaboration
Leadership
Emerging Technologies
Computer Science
Screening
Licensing
Human Resources
Video
Finance
Life Insurance
Health Care
Insurance
Payroll
Taxes
Medicare
SAP BASIS
Recruiting
Military
FMLA
Employment Authorization
Management
Process Analysis
Requirements Elicitation
Documentation
Usability
Use Cases
User Stories
Training
Business Process
Acceptance Testing
Testing
COTS
Business Analysis
Certified Business Analysis Professional
Information Technology
Agile
LinkedIn
Summary
Salary: 94,620.00 - 124,128.00 Annually
Location: Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-07768
Department: Dept. of Licensing
Division: Information Services
Opening Date: 09/25/2026
Closing Date: 10/11/2026 11:59 PM Pacific

Description

We are dedicated to growing a culture of belonging through our values: Respect, Trust, Diversity, Inclusion, Equity. At the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. We have a fantastic opportunity for a Senior IT Business Analyst Supervisor for our Business and Enterprise Technology Solutions Team. We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services. Are you a Business Analyst that wants to motivate and support multiple teams through your leadership, training, and planning while making a difference in Washington state? If so, read on!

Duties

As the IT Business Analyst Supervisor, you will lead a team of 5 customer focused Business Analysts working with internal partners to identify and define technical solution needs. This team provides analysis for diverse set of applications and projects from maintenance and operations of existing applications to implementation of state-wide initiatives within DOL, to identifying and implementing new applications or technical solutions. In addition to leading the team, you will also use your advanced business analysis skills to perform elicitation, validation, and verification of requirements. You will also be working with vendors, developers, and quality assurance staff to translate stakeholder needs into system improvements.

Some of what you will do:

Build the business analyst team including development of processes and approaches, while balancing differences between customer and system needs.
Plan, assign and monitor workload of staff to include setting and tracking due dates, deliverables, and commitments to customers in Azure DevOps.
Monitor quality, performance and productivity of staff and provide training, expertise, and assistance.
Participate in Business and Enterprise Technology Solutions Team leadership group to coordinate activities within the team.
Collaborate with leadership, product owners, and experts in other teams and vendors to prioritize, plan, develop and coordinate solutions.
Independently review existing or emerging technologies as possible solutions to address highly complex business challenges and evolving business needs.
Create functional specifications for the technology team.

Qualifications

What you will bring:

Eleven (11) years of combined professional experience and relevant education in one (1) or more of the following IT disciplines: consulting, analyzing, designing, programming, architecting or maintaining computer software applications.
OR Five (5) years of information technology experience, including three (3) years of performing at least one (1) of the following business analysis (lifecycle) functions:
Business process analysis.
Requirements elicitation, tracking and documentation.
Performing usability, development of use cases, user stories, user acceptance criteria, design documents and training materials.
Critical analysis of complex systems and business processes, functions, inputs and outputs, environments and visually documenting those processes.
Evaluate and assess current/future state to identify functional impacts and mitigate those risks.
Performing user acceptance testing.
Implementation and post implementation activities.
Act as a liaison between business and technical staff through the entire development lifecycle.
Proven experience implementing, designing, or testing business applications, systems, and COTS solutions. The ability to:
Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.
Experience may be obtained concurrently.
Up to five (5) years of relevant education (Computer Science or closely related field) may substitute year for year for experience.
Associates degree = 2 years | Bachelor's degree = 4 years | Master's degree = 5 years

What may set you apart:

Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP).
Bachelor or Master Degree of any subject with a preference toward information technology focuses.

Additional Requirements of Employment:

Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
This position, while hybrid, will require you to work in person at our Olympia area offices multiple times a month or as business needs arise.
This position is not eligible for any work visa support at this time.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, take steps to ensure that people with disabilities are provided reasonable accommodations.
For information about this position, available accommodations or the interview process, contact
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!