Senior Investigator Site Payment Associate / Senior Payment Specialist

Senior Investigator Site Payment Associate / Senior Payment Specialist - hybrid - Serbia

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Investigator Payment Associate at ICON, you will be pivotal in managing and processing investigator payments for clinical trials.

What You Will Do:

• Manage and execute site payments in compliance with Clinical Trial Agreements and individual site staff agreements
• Record payment transactions and updates accurately in relevant electronic systems
• Set up new suppliers for newly engaged site staff participating in clinical trials
• Track and monitor payment status regularly, proactively identifying and resolving issues and reporting inaccuracies in reports as required
• Coordinate with Budget & Contract Specialists, Study Start-up Specialists, Trial Managers, and Legal and Finance Teams as required to facilitate the efficient execution of payment processes and resolution of payment related issues
• Communicate with sites and clinical teams regarding payment status and address issues questions or updates
• Act as a subject matter expert (SME) for site payment processes and inquiries

Your Profile: You will have a strong foundation in pricing and investigator payments, with the experience to work independently and guide others.

Required qualifications and experience:

• Degree in Finance, Accounting, Business Administration, or a related field or experience in clinical trial payments will be an advantage
• Extensive experience in financial management or payment processing, preferably within the clinical research or healthcare sector
• Proven ability to manage complex payment processes, with strong attention to detail and accuracy in financial transactions
• Excellent problem-solving skills, with experience in resolving payment issues and discrepancies effectively
• Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and provide exceptional support to stakeholders

What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.