Senior Intake Officer / Project Manager

Job title: Senior Intake Officer / Project Manager

About the Role

Cape Fox subsidiary Eagle Health, LLC is seeking a highly organized Senior Intake Officer / Project Manager to support a federal government client. This role combines overseeing intake operations, managing workflow efficiency, developing SOPs and training materials, and conducting QA/compliance reviews to support program sustainment and modernization.

What You'll Do

• Oversee daily intake operations and maintain workflow efficiency

• Lead program workflow and intake operations to meet deadlines and quality standards

• Develop, update, and maintain SOPs, manuals, and workflow guidance

• Create training materials and provide training to new and existing staff

• Conduct quality assurance and compliance checks; ensure adherence to policies

• Lead program sustainment and modernization initiatives

• Capture and document institutional knowledge, legacy processes, and tribal-specific enrollment considerations

• Prepare monthly application processing metrics and ad hoc reports on trends, system performance, and operational constraints

• Maintain regular weekly updates to the Alaska Region Enrollment database with application progress and determinations

• Provide policy or procedural recommendations to improve accuracy, timelines, and public service

• Conduct periodic audits for accuracy, completeness, and regulatory compliance

• Ensure privacy and safeguard standards are maintained across all processing

• Serve as a point of contact for technical and administrative questions

• Support transition planning to ensure staffing resilience during disruptions or organizational changes

• What We're Looking For

• Strong organizational skills and ability to work under tight deadlines

• Experience in intake operations and project management

• Proficiency in developing SOPs, manuals, and training materials

• Knowledge of quality assurance, compliance, and regulatory requirements

• Ability to generate reports and metrics, analyze trends, and inform decisions

• Familiarity with tribal enrollment and records management regulations

• Understanding of privacy and safeguarding standards

• Excellent interpersonal communication and training abilities

• Prior government or federal client experience is a plus

• Ability to document legacy processes and capture institutional knowledge

• Comfort with transition planning and organizational change management

• Nice to Have

• Experience with federal government contracts or government clients

• Experience with Alaska Region Enrollment database or related systems

• Advanced training materials development and delivery experience

• Familiarity with program modernization initiatives

• Compensation & Benefits

• Salary: $140,900 - $142,000 per year (USD)

• Benefits include company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, and a 401K with company match