Senior Industrial Engineer

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. Your Opportunity, Your Team

As a Senior Industrial Engineer, you will serve as a key technical leader within QVC’s largest and most advanced fulfillment center. This is a highly visible and impactful role and you will lead meaningful impact as both a thought leader and a savvy change agent.

As a technical expert, you will be responsible for optimizing processes, driving innovation, and transforming operations at the site and across QVC's supply chain network. You are part of the leadership team; you will be joining an impressive and highly talented team within engineering, operations, and technology. You'll lead high-impact initiatives spanning labor optimization, automation deployment, process design, facility layout, capacity planning, and operational analytics. From implementing advanced material handling technologies to developing scalable solutions that support future growth, you'll help shape the next generation of fulfillment at QVC. You'll have the opportunity to influence decisions at both the site and network level while partnering with cross-functional leaders to solve complex operational challenges. If you're energized by data-driven decision making, large-scale operations, and creating innovative solutions that deliver measurable business results, this is the role for you.

Where You'll Work

This role is onsite and will require you to work from our Bethlehem, PA Fulfillment Center daily. Relocation assistance is not available for this role.

What You'll Do

• Serve as the senior engineering partner to site leadership, identifying, prioritizing, and executing opportunities that improve safety, quality, productivity, and cost performance.

• Lead complex industrial engineering initiatives involving labor planning, process optimization, capacity analysis, workflow design, and facility layout improvements.

• Develop data-driven solutions through statistical analysis, modeling, simulation, and operational research techniques to optimize labor utilization, throughput, and space utilization.

• Partner with Operations, Automation, Technology, and Finance teams to evaluate, justify, and implement capital investments and automation technologies.

• Design and refine fulfillment processes, material flows, and operating strategies that support both current operations and future business growth.

• Influence network-wide standardization efforts by developing best practices, engineering methods, and scalable operational solutions across multiple fulfillment centers.

• Identify technologies and build business cases supporting automation, equipment, labor, and process improvement initiatives.

• Utilize warehouse management, labor management, and business intelligence systems to identify trends, uncover opportunities, and drive measurable performance improvements.

• Lead implementation efforts for automation, process redesign, and operational transformation projects while ensuring successful adoption and sustainability.

• Communicate engineering recommendations and project results to senior leaders through compelling analytics, visualizations, and operational insights.

• What You'll Bring

• Required Qualifications

• Bachelor’s degree in Industrial Engineering, Systems Engineering, Operations Research, Mechanical Engineering, or a related technical discipline.

• 5+ years of experience in Industrial Engineering, Process Engineering, Operations Engineering, or Supply Chain Engineering within distribution, fulfillment, manufacturing, or logistics environments.

• Demonstrated experience driving process improvement initiatives, workflow optimization, and operational efficiency.

• Experience analyzing operational data and translating findings into actionable business recommendations.

• Ability to collaborate with and influence cross-functional stakeholders and operational leadership.

• Ability to travel 15–25% to support multi-site projects and network initiatives.

• Preferred Qualifications

• Experience leading large-scale process improvement, facility design, automation, or operational transformation projects.

• Strong understanding of fulfillment operations, labor planning, capacity modeling, and continuous improvement methodologies.

• Experience with advanced analytics tools such as SQL, Power BI, Tableau, Python, R, or simulation software.

• Familiarity with warehouse management and labor management systems, including Manhattan, Blue Yonder/JDA, Red Prairie, LaborPro, MOST, or similar platforms.

• Experience supporting automation technologies such as conveyor systems, sortation, robotics, ASRS, goods-to-person systems, or autonomous mobile robots.

• Lean Six Sigma or equivalent continuous improvement certification

• Why Engineers Choose QVC

• Lead projects that directly impact millions of customer orders annually.

• Influence automation and fulfillment strategies across a multi-site distribution network.

• Work on challenging problems involving labor optimization, automation, capacity planning, and operational analytics.

• Join a team that invests in innovation, technical expertise, and continuous learning.

• Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts. In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

• QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us for assistance.

• If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.