Senior Incident Response Engineer

Senior Incident Response Engineer

Romania, Bucharest, Bucharest

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Job description

Company and benefits

Job number

200045017

Date posted

Sep 07, 2026

Work site

0 days / week in-office – remote

Travel

Less than 25%

Profession

Technical Support

Discipline

Technical Support Engineering

Role type

Individual Contributor

Employment type

Full-Time

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product expert.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Scope customer security incidents
• Understand and identify indicators of attack and indicators of compromise
• Analyse incident data from threat analytics tools
• Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
• Coordinate a response to the security incident with other Microsoft security and consulting teams.
• Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
• Perform security triage and analysis on endpoint, server and network infrastructure.
• Perform activities necessary for immediate containment and short-term resolution of incidents.
• Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
• Investigate root cause of complex security incidents
• Maintain a high level of confidentiality
• Participate in the on-call rotation as required

Qualifications

Required/Minimum Qualifications:

• Candidate must have hands-on experience in customer-facing roles (Customer support experience is preferred).
• Experience in Cybersecurity and S