Senior Implementation Project Manager

Job title: Senior Implementation Project Manager

About the Role

Tyler Technologies is seeking a Senior Implementation Project Manager to lead end-to-end SaaS platform implementations by translating client business needs into actionable plans and delivering successful results. The role requires strong leadership across multiple priorities, collaboration with customers and teams, and adherence to project management best practices.

What You'll Do

• Understand the features, functions, and standard configuration of the SaaS platform and related services

• Prepare and conduct project initiation which includes defining the project's goals, objectives, risks, assumptions, roles and responsibilities, work breakdown structure, milestones, and deliverables

• Conduct planning sessions or workgroup discussions with the key project participants to identify and agree upon project scope and related requirements

• Develop and deliver progress reports, proposals, requirements documentation, and presentations

• Proactively communicate and collaborate with external customers and internal team members to identify, analyze, and document user stories and deliver artifacts such as requirements, configuration design documents, data migration plans, and specifications

• Act as the project expert regarding requirements elicitation, documentation, analysis (including gap analysis), and the communication of business needs

• Actively anticipate, identify, and resolve project risks, issues and/or roadblocks

• Set and continually manage project expectations with team members and other stakeholders

• Delegate tasks and responsibilities to appropriate team members and ensure successful completion

• Assist QA staff with product testing or modification testing and data validation as required

• Proactively manage changes in project scope, identify potential risks, and develop contingency plans, escalating as appropriate for visibility and stakeholder action

• Interact effectively with a diverse group of team members and clients within Tyler, the industry, and government communities

• Ensure that all deliverables are of high quality

• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation

• Collaborate effectively with team members, customers and stakeholders

• Conduct project postmortems to aid in continual improvement activities

• Develop best practices and tools for project execution and management

• What We're Looking For

• Bachelor's degree preferred, or equivalent work experience

• 8+ years of experience as an implementation professional (or equivalent/similar experience) with proven project management experience

• Experience managing software development related projects in Agile and Waterfall environments

• Knowledge of Project Management theories and practices applicable to projects that are complex in scope

• Excellent planning, organizational, and prioritization skills

• Strong decision making, problem solving, negotiation, conflict resolution, and persuasion skills

• Advanced verbal, written, and interpersonal communication skills

• Ability to lead and direct the work of others

• Ability to adapt and react to shifting priorities and project adjustments promptly and efficiently

• Strong ability to elicit cooperation from a wide variety of sources including stakeholders, clients, and other project participants

• Must be able to effectively prioritize and execute tasks in a high-pressure environment

• Strong work ethic and commitment to excellence

• Self-motivated, open, and creative personality

• Travel will be required at times for necessary on-site customer engagement

• Compensation & Benefits

• Salary will generally fall between $69,797 - $91,837 before adjustment for geographic differences.

• Recruiter can confirm if position is incentive eligible.

• Great Place to Work & Grow Your Career. Competitive benefits to support health and financial wellness.

• Learn more about how we care for our people.