About this role
DLK Group is seeking a Change Manager to support adoption of a Contract Management Intake Hub and Risk Management Dashboard. You will prepare affected teams for new processes, support users during rollout and contribute to a sustainable handover.
This opportunity is suited to an independent consultant who works across multiple engagements. The hours and capacity required may vary during planning, training, testing and go-live. You will need to be available for agreed stakeholder sessions and key rollout activities.
Your responsibilities will include:
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Identifying stakeholder groups and assessing the impact of the new processes.
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Developing communication, training and adoption plans for both workstreams.
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Engaging business owners, contract managers, administrators and change advocates.
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Preparing user communications, guides and training materials.
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Facilitating demonstrations, training and readiness activities.
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Supporting user acceptance testing, the pilot, go-live and knowledge transfer.
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Gathering feedback and tracking adoption issues.
Requirements
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A bachelor’s degree in Organisational Psychology, Human Resources, Business Management, Communications or a related field.
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Prosci Change Management Certification, Certified Change Management Professional (CCMP) certification, or an equivalent recognised change management certification.
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Proven experience managing change for digital systems or business process improvement initiatives.
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Strong stakeholder engagement, facilitation, communication and training skills.
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The capacity to meet agreed project commitments alongside any other engagements.
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Public sector or Microsoft 365 implementation experience will be an advantage.
Benefits
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Hybrid working arrangement in Cape Town.
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Flexibility to work on other engagements alongside this assignment, subject to meeting agreed project commitments.
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Opportunity to support adoption of two practical digital solutions.
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Work across stakeholder engagement, training, user readiness and rollout.