Senior Human Resource Officer

Charterhouse Lagos

This is an exciting opportunity for a talented and hard-working individual with a desire to work in an environment that strives for excellence in all it does.

We are seeking a skilled and experienced Senior Human Resource Officer who will support the effective delivery of the Human Resource function by providing operational oversight across employee relations, recruitment, onboarding and offboarding, HR records, employee benefits, compliance and HR reporting.

Role Overview: The successful candidate will also provide guidance and support to the Human Resource Assistant, ensuring the timely and accurate completion of HR processes and maintaining high standards of HR service delivery. He/she will also be serving as a liaison between the department and employees to ensure effective communication and efficient service delivery.

Charterhouse Lagos staff are committed to safeguarding and promoting the welfare of children and young people. They ensure a secure, stimulating, and well-managed learning environment that promotes a sense of safety, support and wellbeing.

Bachelor’s degree in Human Resource Management, Industrial Relations and Personnel Management, Business Administration or any related field.

6–8 years’ experience as a Senior Human Resource Officer or in a similar administrative/support role within a corporate environment.

Experience in employee relations and HR operations.

Experience working with an HRIS/HRMS.

Skills & Competencies

Essential

Strong knowledge of HR operations, employment practices and HR policies.

Good understanding of employee relations processes and the ability to support the resolution of workplace matters.

Proficiency in Microsoft Office and HR information systems, with the ability to maintain accurate employee records and generate HR reports.

Experience using HRIS/HRMS platforms and familiarity with ATS.

Strong analytical and reporting skills, with the ability to interpret HR data and provide meaningful insights.

Excellent written and verbal communication skills, with the ability to communicate effectively with staff, managers and senior stakeholders.

Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.

Strong attention to detail and accuracy in HR documentation, records and processes.

Ability to handle confidential and sensitive information with discretion.

Key Responsibilities

1 HR Operations and Employee Records:

• i. Support the Human Resource Manager in the day-to-day management and delivery of the HR function.

• ii. Maintain accurate, complete and confidential employee records within HR systems and physical files, ensuring information is securely stored and accessible to authorised personnel.

• iii. Monitor the timely completion and updating of employee documentation, including personal, contractual, tax, pension, bank and benefits information, and follow up on outstanding requirements.

• iv. Support the implementation and consistent application of HR policies and procedures.

• v. Prepare HR reports, workforce information and data for management review.

• vi. Identify gaps or inconsistencies in HR records and take appropriate action to resolve them.

• vii. Ensure employee documentation is maintained in accordance with data protection and confidentiality requirements.

• viii. Support the review and standardisation of HR administrative processes to promote consistency, accuracy and efficiency across the department.

2 Employee Relations:

• i. Act as a first point of contact for employees and line managers on routine HR matters.

• ii. Provide guidance on HR policies, procedures, terms and conditions of employment and workplace matters, escalating complex or sensitive issues to the Human Resource Manager.

• iii. Support the Human Resource Manager in managing employee relations cases, including grievances, disciplinary matters, absence and performance-related concerns.

• iv. Maintain accurate records of employee relations cases and follow up on agreed actions.

3 Recruitment and Safer Recruitment:

• i. Coordinate recruitment activities from vacancy approval through to appointment and completion of pre-employment requirements.

• ii. Work with hiring managers to coordinate interviews, candidate communication and recruitment documentation.

• iii. Support the Human Resource Manager and hiring managers in ensuring recruitment processes are consistent with Charterhouse Lagos’ safer recruitment requirements.

• iv. Coordinate and monitor pre-employment checks, including identity, criminal record, references and other required safeguarding checks, ensuring outstanding requirements are followed up promptly.

• v. Maintain accurate recruitment records and trackers covering approved vacancies, candidate progress, interview outcomes, offers and outstanding pre-employment requirements.

• vi. Monitor recruitment timelines and follow up with hiring managers to minimise delays in selection, approval and appointment processes.

• vii. Ensure candidate information is handled confidentially, and recruitment decisions, approvals and supporting documentation are appropriately recorded.

• viii. Coordinate the transition of successful candidates from recruitment to onboarding, ensuring relevant recruitment documentation and pre-employment requirements are completed before commencement.

4 Onboarding and Offboarding:

• i. Coordinate employee onboarding activities, ensuring new employees receive the required documentation, information and support.

• ii. Work with relevant departments to ensure new starters are appropriately set up on HR, payroll, benefits and other relevant systems.

• iii. Monitor the completion of onboarding documentation and mandatory requirements.

• iv. Coordinate the completion of probation documentation and follow up with line managers on probation reviews and confirmation decisions within the required timelines.

• v. Coordinate employee exits, including documentation, clearance, exit processes and maintenance of relevant HR records.

• vi. Maintain onboarding and offboarding checklists and monitor the completion of assigned responsibilities by relevant departments within agreed timelines.

• vii. Coordinate exit interviews where applicable, maintain records of feedback and identify recurring themes for review by the Human Resource Manager.

5 Payroll, Benefits and Statutory Administration:

• i. Support the Human Resource Manager with the monthly payroll process by reviewing and validating employee information and payroll inputs.

• ii. Coordinate the timely submission of changes relating to new starters, leavers, salary changes, allowances, deductions, leave and other payroll-related information.

• iii. Maintain accurate records relating to employee benefits, including HMO, pension and other employee schemes.

• iv. Liaise with relevant service providers and external partners on employee benefits and HR administration.

• v. Support the collection, verification and updating of employee tax, pension and other statutory information.

• vi. Identify and escalate discrepancies affecting payroll, benefits or employee records.

6 HR Systems, Data and Reporting:

• i. Maintain accurate and up-to-date employee information within the HRIS and other HR systems.

• ii. Monitor data quality and ensure required employee information is entered and updated within agreed timelines.

• iii. Maintain an HR reporting calendar and ensure routine reports and data submissions are completed accurately and within agreed deadlines.

• iv. Support the Human Resource Manager in providing accurate and timely HR information relating to recruitment, headcount, turnover, absence, leave, employee documentation and compliance requirements.

• v. Assist with the collation and preparation of HR information and reports as required by the Human Resource Manager and management.

• vi. Support the Human Resource Manager with HR audits and periodic reviews of employee files and HR records.

7 Compliance and Safeguarding:

• i. Support the implementation and monitoring of HR processes in line with applicable employment requirements, Charterhouse Lagos policies and relevant safeguarding standards.

• ii. Ensure employee documentation and mandatory requirements are appropriately maintained and monitored.

• iii. Support safer recruitment and safeguarding processes by ensuring required checks and documentation are completed, recorded and appropriately monitored.

• iv. Monitor outstanding compliance requirements and maintain appropriate records to support timely follow-up, audit readiness and management oversight.

• v. Support the preparation of HR documentation and evidence required for internal audits, external inspections and regulatory reviews.

• vi. Escalate compliance, safeguarding or employee concerns to the Human Resource Manager or appropriate designated lead where required.

• vii. Maintain strict confidentiality when handling employee and candidate information.

8 HR Administration and Team Support:

• i. Provide day-to