Senior HRM Specialist [L5] (People Support Center)

Senior HRM Specialist [L5] (People Support Center)

This posting is exclusively for internal employees.

Company introduction

Coupang exists to delight customers. We are committed to making customers' lives easier in every aspect of shopping, dining, and everyday living. Coupang leads innovation across the e-commerce industry with a mission to win customer trust and continuously grow as a fast-growing, globally positioned company. We pride ourselves on startup-like agility within a large public company, offering opportunities for entrepreneurial thinking and bold execution. You will witness daily growth among yourself, colleagues, teams, and the entire company. If you are seeking high availability, cutting-edge technology, and a hyper-connected work environment, join Coupang now.

Role overview

Senior HRM Specialist oversees the end-to-end offboarding process for employees, ensuring operations align with laws and internal policies. This role manages offboarding processes, exit interviews, Workday system administration, data analysis and reporting related to separation, and collaboration with stakeholders to provide a smooth offboarding experience and support organizational decision-making.

Responsibilities

• 1. Offboarding process operations

• Manage and oversee employee departures and offboarding processes

• Handle voluntary resignations, contract terminations, and other termination procedures

• Schedule and administer offboarding activities

• Prepare and issue resignation notices, certificate of service, and related HR documents

• Respond to offboarding inquiries and resolve issues

• 2. Exit interviews and Employee Relations support

• Conduct exit interviews and analyze departing employee feedback

• Guide and assist exiting employees through the offboarding process

• Resolve complex offboarding issues and provide a smooth exit experience

• Derive reasons for departure and insights for organizational improvement

• 3. Workday operations and system management

• Process and manage offboarding transactions in Workday

• Maintain data accuracy and integrity

• Monitor data errors and process risks

• Collaborate with the Workday operations team and related departments to drive system improvements

• 4. Offboarding monitoring and compliance management

• Ensure compliance with labor laws, internal policies, and audit standards

• Manage retroactive departures and exception cases

• Collaborate with Payroll, Legal, Compliance, ER, HRBP, and operations to resolve issues

• Conduct risk assessments and improvement activities related to offboarding

• Provide data and reports for internal and external audits

• 5. Data analysis and reporting

• Analyze turnover, attrition, and offboarding metrics

• Monitor offboarding KPIs and drive operational improvements

• Prepare weekly, monthly, quarterly, and semiannual management reports

• Analyze organizational workforce trends and key issues

• Create dashboards and executive briefing materials

• 6. Stakeholder collaboration and process improvement

• Collaborate with HRBP, Payroll, Legal, Compliance, Finance, and business leaders

• Lead offboarding and offboarding efficiency improvement projects

• Develop and administer SOPs, guidelines, and policies

• Establish standard processes and enhance governance

• Implement continuous operational improvements and enhance employee experience

Qualifications

• Bachelor's degree or higher (Human Resources, Business Administration, or related field)

• 5+ years of HR operations, employee lifecycle management, and offboarding experience

• Experience with HR systems (e.g., Workday) and understanding of HR compliance and offboarding processes

• Experience in HR data analysis and executive reporting

• Strong communication and stakeholder management skills

• Problem-solving ability and high work drive

• Ability to handle sensitive personnel information with discretion

• Preferred

• Experience in global companies or HR Shared Services environments

• Payroll operations and employee data management experience

• Experience handling complex Employee Relations cases

• Leadership of offboarding or HR-related projects

• Strong Excel, data analysis, and reporting skills

• Process improvement and operational optimization project experience

• Selection process and notes

• Selection process: document screening, role-fit interview, key competencies interview, final decision

• Process may vary by role and can change based on schedule and circumstances

• Schedules and results will be communicated via the email provided in the application

• This posting may close early if the position is filled

• False information in the application may lead to disqualification

• Certain protected groups may receive recruitment preferences under applicable laws

• Rank and responsibilities may be adjusted based on overall experience; if changes are needed, the candidate will be informed in a timely manner

• If required by law, absence of necessary licenses may affect hiring

• Privacy and document handling

• Coupang processes applicant data in accordance with internal privacy policies

• Application form and submission

• Ensure the attached Internal Transfer Request Form is used for submission

• Submission must be made using the Coupang email account

• Note: Some sections and references to external links, internal forms, and contact details have been removed to maintain privacy and compliance.