About this role

Are you an experienced HR professional who is passionate about building high-performing teams, strengthening workplace culture, and delivering practical HR solutions that drive business growth?
Do you have the expertise to manage end-to-end HR operations, advise managers, resolve employee-related matters, and ensure HR policies and practices align with business objectives and regulatory requirements?
Fina Trust Microfinance Bank is looking for a proactive, analytical, and people-oriented Senior HR Generalist Officer to join our Human Resources team in Lagos!
As our Senior HR Generalist Officer, you will play a key role in implementing HR strategies, improving employee experience, strengthening HR processes, and supporting the organisation in attracting, developing, engaging, and retaining talent.
This role is ideal for a hands-on HR professional who combines strong technical HR knowledge with sound judgement, excellent communication skills, and the ability to work effectively with employees and management across different business units.

HR Operations and Administration:

Coordinate day-to-day HR operations and ensure timely, accurate, and efficient delivery of HR services.
Maintain accurate and up-to-date employee records, personnel files, HR databases, and employment documentation.
Ensure the effective implementation of HR policies, procedures, and standard operating processes.
Review and improve HR processes to enhance efficiency, consistency, and employee experience.

Recruitment, Onboarding and Workforce Planning:

Partner with line managers to identify workforce requirements and support manpower planning.
Coordinate recruitment activities, from job posting and candidate screening to interviews, selection, offer management, and onboarding.
Monitor recruitment timelines and ensure vacancies are filled with qualified candidates within agreed turnaround times.
Facilitate a smooth onboarding experience for new employees and monitor probation and confirmation processes.

Employee Relations and Performance Management:

Provide guidance to managers and employees on HR policies, workplace conduct, attendance, and employee-related matters.
Support the management of disciplinary cases, grievances, investigations, and performance improvement plans, ensuring appropriate documentation and procedural fairness.
Coordinate the performance management cycle, including goal setting, appraisal reviews, performance calibration, and follow-up actions.
Promote a professional, respectful, accountable, and performance-driven workplace culture.

Learning, Development and Talent Management:

Identify employee training needs in collaboration with departmental heads.
Coordinate training programmes, maintain training records, and monitor participation and effectiveness.
Support talent development, succession planning, coaching, and employee career development initiatives.
Track training outcomes and recommend interventions that address capability gaps and business needs.

Compensation, Benefits and Payroll Support:

Coordinate HR inputs for payroll processing, including employee movements, salary changes, allowances, deductions, and exits.
Support the administration of employee benefits, medical insurance, group life insurance, pensions, and other welfare initiatives.
Ensure employee records and payroll inputs are accurate, complete, and submitted within agreed timelines.
Assist with compensation reviews, salary benchmarking, and benefits administration as required.

HR Compliance and Employee Documentation:

Ensure HR practices and employment documentation comply with applicable labour laws, internal policies, and relevant regulatory requirements.
Maintain proper documentation for recruitment, promotions, transfers, disciplinary actions, leave, confirmation, and separation.
Support internal and external HR audits, regulatory reviews, and the timely resolution of audit findings.
Maintain strict confidentiality and appropriate access controls over employee information.

Employee Engagement, Welfare and Retention:

Support employee engagement initiatives, recognition programmes, staff welfare activities, and internal communications.
Monitor employee feedback and emerging workplace concerns, recommending practical solutions to improve engagement and retention.
Support exit interviews, analyse employee turnover trends, and identify opportunities to improve the employee experience.
Build positive working relationships across departments while promoting accountability and professionalism.

HR Analytics and Management Reporting:

Prepare periodic HR reports covering headcount, recruitment, turnover, absenteeism, performance, training, and other workforce indicators.
Analyse HR data to identify trends, risks, and opportunities for improvement.
Maintain accurate HR trackers and dashboards to support evidence-based decision-making.
Provide timely and reliable HR information to support management planning and business performance.
What We Are Looking For

The ideal candidate will possess:

A Bachelor's degree or HND in Human Resources Management, Business Administration, Industrial Relations, or a related discipline.
A minimum of 5–7 years of progressive HR experience, with practical exposure across multiple HR functions.
Professional HR certification, such as CIPM, SHRM, or CIPD, will be an added advantage.
Strong knowledge of HR operations, recruitment, employee relations, performance management, compensation and benefits, and HR compliance.
Experience working with HR information systems, payroll platforms, HR databases, and Microsoft Office applications, particularly Excel.
Excellent analytical, organisational, documentation, and reporting skills.
Strong interpersonal, communication, negotiation, and conflict-resolution abilities.
The ability to manage multiple priorities, exercise sound judgement, and work with minimal supervision.
High integrity, discretion, attention to detail, and a strong

Senior HR Generalist