About this role
Senior Group Sales Manager
Region
Luxury & Lifestyle
Company Description
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Job Description
- Prospect, solicit, and contract group and banquet business through strategic action planning, market research, and direct sales efforts.
- Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
- Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets.
- Establish parameters, quote and negotiate rates within established guidelines in partnership with Revenue Management Team, and confirm group bookings through executed written contracts.
- Maintain detailed account, contact, and activity records using Opera Cloud Sales System and other relevant platforms.
- Travel to target markets for client meetings, sales calls, tradeshow, promotional events, and conferences, as required.
- Respond to all leads in a timely fashion, with key selling points and sales proposals, tracking conversion and follow-up.
- Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
- Partner with E-Commerce & Digital Manager on maximizing CVent, Hopskip and other key group-prospecting tools.
- Monitor market trends and gather competitive intelligence to identify and capitalize on new group sales opportunities.
- Organize and host site inspections, FAM trips, Sales Blitz events and other client engagement events to promote the hotel and its offerings.
- Strengthen partnerships with GSOs and key accounts to maximize revenue opportunities.
- Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved
- Consistently deliver professional, friendly, and engaging service to b