About this role
Job title: Senior Global Product Support Engineer
About the Role
As a Senior Global Product Support Engineer, you will act as the technical authority for advanced ALD systems, solving complex electro-mechanical and software issues and supporting field teams worldwide. You’ll influence tool performance, customer confidence, and ASM’s reputation by delivering deep technical expertise beyond first-line support. This role combines hands-on problem solving with global collaboration to drive continuous improvement and customer success.
What You'll Do
- Provide advanced technical support for complex electro-mechanical equipment and sophisticated software systems
- Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
- Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
- Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
- Support customer installations and deliver technical training when deeper expertise is required
- Engage directly with customers to resolve highly technical issues and ensure optimal system performance
- Travel globally (up to 50%) to support field operations, customer sites, and critical escalations
What We're Looking For
- Proven experience diagnosing and resolving complex technical issues
- Minimum 3 years of experience with PECVD in semiconductor manufacturing environments
- Bachelor's degree in Engineering (Mechanical or Electrical Engineering preferred)
- Strong understanding of electro-mechanical systems and software-driven equipment
- Excellent analytical and problem-solving skills
- Ability to clearly communicate complex technical concepts to both technical and non-technical audiences
- Strong presentation skills and comfort leading technical discussions
- Willingness and ability to travel locally and internationally up to 50%
- Customer-focused mindset with the ability to remain effective in challenging, time-critical situations
Compensation & Benefits
- Not disclosed in posting