Senior Global Forwarding Agent

Senior Global Forwarding Agent

Hybrid, Montreal, Quebec Canada Full time

C.H. Robinson is looking for an experienced Senior Global Forwarding Agent to support customers across the United States while making a meaningful impact on our operations and business growth. In this role, you will own complex international shipments from start to finish, provide proactive customer support, develop effective solutions, and build strong partnerships across our global network. Bring your forwarding expertise, leadership, and passion for service to a team where your ideas and contributions matter. If you are ready to take ownership and make an impact in global forwarding, apply today.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Responsibilities

• Coordinate complex international shipments from purchase order through final delivery, ensuring customer requirements and standard operating procedures are met

• Manage bookings, pre-alerts, government filings, shipment documentation, delivery execution, and invoicing

• Maintain accurate and complete shipment data, including Incoterms, routing, dates, financial details, and supporting documents

• Apply industry expertise and critical thinking to resolve shipping challenges and develop effective solutions

• Prepare complex quotes, apply pricing strategies, and ensure accurate customer billing

• Provide proactive shipment tracking, timely updates, and responsive issue resolution to customers

• Serve as a trusted customer contact and subject matter expert for global forwarding processes and requirements

• Build strong relationships with customers, agents, internal offices, outside vendors, sales executives, and account managers

• Analyze shipment trends, identify process improvements, and recommend technology solutions that increase efficiency and support revenue growth

• Mentor and train team members on shipment execution, customer requirements, pricing strategies, and operational best practices

• Required Qualifications

• High School diploma or GED

• Minimum 4 years of Global Forwarding industry experience

• Fluent in English (written and verbal)

• Preferred Qualifications

• Associate’s or bachelor’s degree from an accredited college or university

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

• Proactive, ambitious, hardworking, and analytical mindset

• Excellent written and oral communication skills

• Ability to work in a fast-paced and deadline-driven office environment

• Proven track record of dealing with customers and being client focused

• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

• Values a diverse and inclusive work environment

Compensation

• 24.64 - 38.43 hourly range

• The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

• At C.H. Robinson, artificial intelligence (AI) technology is used in parts of our application review process. Final decisions are made by human recruiters.

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• About Us

• Why Do You Belong at C.H. Robinson?

• C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

• As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.

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