Senior Field System Engineer

About the Role The Senior Field System Engineer will join Silent Sentinel-based surveillance camera programs to install, commission, and optimize industrial and commercial video surveillance systems. The role involves substantial customer-facing engagements across Pre-Sales and Post-Sales, including design documentation, field surveys, problem resolution, and post-processing to ensure successful task delivery. Regular travel within the UK and overseas is required. What You'll Do

• Participate in Pre-Sales and Post-Sales projects: create final design documentation, respond to customer questions related to the project, and conduct field surveys when required.
• Plan and execute technical tasks according to established processes and instructions, including installation, commissioning and optimization of surveillance camera systems.
• Engage with customers to address problems directly or through internal interfaces; troubleshoot and resolve design-related issues.
• Perform planning and post-processing using advanced tools across technologies to ensure successful task completion.
• Prepare and maintain FE Task Plans and Technical Reports in line with sales/support objectives.
• Travel regularly within the UK and overseas to support customer engagements and project delivery.
• Adhere to safe working practices, undertake risk assessment and mitigation as part of project work. What We're Looking For
• Extensive experience in video surveillance camera systems engineering.
• Knowledge of industrial / commercial surveillance cameras and IP67 sealed devices.
• Strong troubleshooting skills for video surveillance camera systems and IT networking.
• Installation and commissioning experience for surveillance cameras.
• Proficiency in networking principles and tools.
• Certification at Heights for installation (or prior certificate for working at Heights).
• Willingness and ability to travel regularly within the UK and overseas (25-50% travel).
• Excellent interpersonal skills; ability to work independently and as part of a team.
• Proven ability to plan and produce FE Task Plans and Technical Reports.
• Commitment to safe working practices including risk assessments and mitigation. Compensation & Benefits
• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide-ranging learning opportunities
• Employee health and wellbeing support (EAP, wellbeing guidance, etc.)
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including volunteering days
• Well-known companies discount scheme