Senior Field Service Engineer
About this role
About the Role Join ASM as a Senior Field Service Engineer in Taiwan, supporting customers and driving service and process improvements for ASM equipment. You will operate with autonomy on challenging problems and collaborate across teams to deliver innovative solutions under pressure. The role requires 25-50% travel and a valid driver’s license. What You'll Do
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
- Develop action plans for problem resolution and present to internal and external customers.
- Ensure communication channels, via phone, email, and presentations, etc. are able to facilitate efficient and consistent customer follow-up.
- Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
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