Senior Field Service Engineer

About the Role Join ASM as a Senior Field Service Engineer in Taiwan, supporting customers and driving service and process improvements for ASM equipment. You will operate with autonomy on challenging problems and collaborate across teams to deliver innovative solutions under pressure. The role requires 25-50% travel and a valid driver’s license. What You'll Do

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
• Develop action plans for problem resolution and present to internal and external customers.
• Ensure communication channels, via phone, email, and presentations, etc. are able to facilitate efficient and consistent customer follow-up.
• Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
• Coach / mentor lower level FSEs to higher level skill sets.
• Project manage new evaluations and present to client, you will be responsible for ensuring the success of the project.
• Lead new site start-up and planning / risk assessment for readiness / execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Capable of working completely independent of supervision on highly complex problems while meeting project / task timelines, objectives and goals.
• Support CS EE /Sales/BU as one team to success site base operation/service. What We're Looking For
• Bachelor Degree or above in an Engineering discipline.
• 8+ years of technical experience and deep business perspective.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Valid driver’s license is required.
• Shift work / On call working mode will be required.
• Domestic and International travel of 25-50% will be required.
• Strong communication, collaboration and problem-solving skills.
• Capable of working completely independent of supervision on highly complex problems while meeting timelines.
• Proactive, process-oriented and results-driven.