About this role
About the Role Senior Field Service Engineer at ASM is a hands-on role that works across a broad scope of field service activities, delivering independent, customer-focused service with opportunities to shape solutions. Training in Kaohsiung for the first 12 months, shift/on-call requirements, and significant travel are part of the role.
What You'll Do
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Develop action plans for problem resolution and present to internal and external customers.
- Ensure communication channels are able to facilitate efficient and consistent customer follow-up.
- Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
- Coach / mentor lower level FSEs to higher level skill sets.
- Projects manage new evaluations and present to client, you will be responsible for ensuring the success of the project.
- Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
- Define project scope and resource planning together with BU, escalate to Manager for resource gap.
- Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
- Support CS EE /Sales/BU as one team to success site base operation/service.
What We're Looking For
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Bachelor Degree or above in an Engineering discipline.
- 6+ years above of technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment / CVD related industry.